BDC Consultant - Lexus of Vancouver

Holman•Vancouver, WA

1d•Onsite

About The Position

Lexus of Vancouver is seeking a highly motivated, customer-focused BDC Consultant to join their team. This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC (Business Development Center), service customers, and store stakeholders to drive sales. The role involves maximizing sales performance through Internet Leads, Portfolio Management, and Exchange (Service Drive) initiatives. The BDC Consultant will be a daily physical presence on the showroom floor, supporting sales advisors and maximizing sales opportunities. They will also identify in-market service and portfolio customers, establish needs, and collaborate with store leadership. The position requires effective time management between different sales initiatives and providing an outstanding customer experience.

Requirements

High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 Years of Customer Service or Sales Experience

Nice To Haves

Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Responsibilities

Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
Follow-up with TO’s to ensure workflows have been executed
Review customer needs ensuring each TO is handled personally and promptly
Track TO and appointment activity to ensure robust follow up is executed
Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
Identify in market service and portfolio customers, outreach and establish needs
Consistent communication and collaboration with store leadership to identify next steps for each customer
Utilize customer retention software effectively
Ensure execution of agreed activities
Track all activity
Understand the importance and benefits of this role to retail operations
Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
Provide an outstanding customer experience to ensure all customers feel valued and welcome

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays
Bereavement
Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)