BDC Associate - Call Center-Customer Service - Sunset Chevrolet
About The Position
Sunset Automotive Group has immediate openings for a motivated team member in our fast-growing, established Business Development Center. In this position, you will be responding to customers who contact us for information about purchasing a vehicle. You will be connecting by phone, email, or online chat as well as making some outgoing calls and emails to set appointments for our sales team. Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required. Strong base plus commission pay structure gives plenty of stability with excellent earning potential. Successful candidates will have the ability to multi-task, be a team player, have a pleasant personality, and experience working with customers over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Chevrolet! As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required. Following and maintaining relationships with former customers, monitoring and contacting internet inquiries, determining each customer's vehicle needs by active listening, learning, understanding, and following call and email scripts, setting, confirming, and following up on appointments, and performing surveys with customers are all part of the role. Other duties as required. (BILINGUAL CANDIDATES ALSO NEEDED)
Requirements
- Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion.
- Ability to multi-task.
- Be a team player.
- Pleasant personality.
- Experience working with customers over the phone.
- Embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service.
- Enthusiastic individuals who enjoy working in a fast-paced environment where every day brings new challenges.
- Excellent verbal and written communication and interpersonal skills.
- Proven track record in a BDC center or call center.
- Excellent customer service and communication skills.
- Ability to establish rapport and build relationships to ensure repeat customers.
- Strong multi-tasking and organization skills.
- Basic computer proficiency.
- Verifiable work history.
- Professional appearance and demeanor.
- Strong English skills.
Nice To Haves
- Bilingual candidates needed.
Responsibilities
- Monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership.
- Following and maintaining relationships with former customers.
- Monitoring and contacting internet inquiries.
- Determining each customer's vehicle needs by active listening.
- Learning, understanding, and following call and email scripts.
- Setting, confirming, and following up on appointments.
- Performing surveys with customers.
- Other duties as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Short- and long-term disability coverage
- Life insurance
- Paid time off available after 6 months
- Company-paid training
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
