BDC Agent - Call Center Representative

Performance Kings Honda • Cincinnati, OH

3d • $16 - $19 • Onsite

About The Position

At Performance Kings Honda, we don’t just sell cars—we build careers. As the Top Volume Honda Dealer in Cincinnati for 12 consecutive years, we’ve created a winning culture where success is the standard, not the exception. Our achievements speak for themselves: 5-Time President’s Award Recipient and 4-Time Master’s Circle Award Winner. When you join our call center team, you’re joining a dealership that knows how to win.

Requirements

• High school diploma or equivalent preferred, not required
• Previous customer service or call center experience is a plus
• Bi-lingual candidates are encouraged to apply (not required)
• Must be coachable
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and CRM systems
• Possess a good driving record

Responsibilities

• Assist customers with questions about vehicle availability, services, and appointments
• Make outbound calls to follow up with leads and scheduled appointments
• Convert inquiries into confirmed appointments and sales
• Maintain accurate records of all customer interactions in our CRM
• Collaborate with sales team to ensure seamless customer experience
• Maintain dealership service and inventory knowledge
• Offer vehicle values to service appointments daily

Benefits

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED