BCSO Control Room Operator

Buncombe County • Asheville, NC

13d • Onsite

About The Position

This position is responsible for performing a variety of duties pertaining to the safety and security of the officers, inmates, and facilities of the County Court House and Detention Center, including monitoring security cameras for emergencies and reporting situations to the on-duty supervisor.

Requirements

• High School diploma or equivalent and three (3) years of experience in a criminal justice or emergency services field; or an equivalent combination of education and experience.
• Ability to use considerable tact and firmness in obtaining information from distressed persons.
• Ability to exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.
• Working knowledge of the geographical layout of the Detention Facility and the general work flow of both foot traffic and vehicle traffic in and around the facility.
• Working knowledge of the operation of two-way radio equipment and related Federal Communication Commission regulations.
• Knowledge of practices and procedures involved in inmate management.
• Some knowledge of the operation and location of law enforcement units.
• Skill in the operation of two-way radio equipment.
• Ability to exercise sound judgment in emergency situations.
• Ability to speak clearly, distinctly and politely.
• Ability to deal tactfully and courteously with the public.
• Ability to maintain simple but effective files, records and reports.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to maintain courteous and tactful relationships with families of inmates, attorneys, ministers and other persons concerned with the welfare of individual inmates.
• Ability to take prompt and effective action during detention facility emergencies.
• Interact with other employees, customers, and partners in an effective manner, with professionalism and cultural competency; work effectively and efficiently as a team contributor including interacting and communicating clearly and effectively both orally and in writing.
• Maintain knowledge of the agency organizational rules, policies, procedures, services, and mission.
• Plan, prioritize, and organize work effectively to produce quality work with measurable results and within identified deadlines; Function in highly stressful circumstances and demonstrate the ability to adapt to changing priorities, deadlines, and directions; ability to maintain calm demeanor while dealing with stressful situations and customers.
• Demonstrate the County’s core values through performance and conduct.
• Conduct business in an ethical manner at all times while maintaining a high level of professionalism and confidentiality.
• Coordinate work efforts with other employees and organizations to accomplish a common task; responsible for managing matters affecting employment and completing personnel-related activities timely and according to County policy.
• Safely and successfully perform the essential job functions consistent with ADAAA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with ADAAA, FMLA and other federal state and local standards.
• Ability to successfully pass a drug screen and criminal background check.

Nice To Haves

• None

Responsibilities

• Monitoring security cameras in the Detention Facility and Court House to identify and address any emergency situations of possible issues that arise and allowing access to the facilities when needed.
• Responsible for receiving radio and telephone messages, answering public calls and transferring calls to appropriate staff, relaying messages to appropriate staff.
• Receives calls and dispatches appropriate personnel in accordance with established procedures.
• Operates a computer terminal connected to the Jail Management software and communicates the allowable information as appropriate.
• Responsible for egress and access doors for the facility as requested or necessary.
• Provides information to public as allowed by policy and state law as requested.
• Performs other related duties as assigned.

Benefits

• Overtime pay consistent with 29 U.S.C. 207(k) of the Fair Labor Standards Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED