Server

Topgolf•Monona, WI

5d•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. We are looking for a Bay Host who brings real hospitality to every interaction. You’ll be the face of the guest experience in the bays — serving food and drinks, explaining the game, and making sure every guest leaves with a smile. If you love people, love a fast pace, and love being the reason someone’s visit was unforgettable, this is your role.

Requirements

1+ years of service or hospitality experience preferred, not required
Ability to obtain required alcohol service licenses and certifications for your location
High school diploma or equivalent
Must be 18 years of age or older as required by state or local law

Responsibilities

Greet every guest immediately and warmly, setting the tone for an exceptional visit from the first moment.
Guide guests through the menu, explain the game and safety rules, and introduce them to food and beverage options that enhance their experience.
Take and deliver food and beverage orders accurately, quickly, and in line with Topgolf’s service standards.
Upsell premium menu items and experiences to maximize the guest’s visit and venue revenue.
Ensure the bay is clean, organized, and ready before guests arrive and throughout their visit.
Engage guests consistently — check in, anticipate needs, and make sure they always have what they need to enjoy themselves.
Handle cash carefully and accurately, and observe all rules of responsible alcohol service.
Keep smiling, make eye contact, and bring positive energy to every interaction.
Clear and clean bays promptly between guests to maintain Topgolf’s standards of cleanliness and presentation.
Communicate with Service Support and kitchen teams to ensure food and drink delivery is seamless.
Flag any safety concerns, guest issues, or equipment problems to management immediately.
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.