Bay Host (server)

Topgolf•Waco, TX

9d•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. We are looking for a Bay Host who brings real hospitality to every interaction. You will be the face of the guest experience in the bays — serving food and drinks, explaining the game, and making sure every guest leaves with a smile. If you love people, love a fast pace, and love being the reason someone’s visit was unforgettable, this is your role.

Requirements

1+ years of service or hospitality experience preferred, not required
Ability to obtain required alcohol service licenses and certifications for your location
High school diploma or equivalent
Must be 18 years of age or older as required by state or local law
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving throughout the venue floor and multi-level bay areas; this role requires sustained physical stamina to deliver continuous guest service throughout the duration of each shift
Ability to lift, carry, and move items up to 50 pounds independently, including food and beverage trays, supplies, and equipment across multiple levels of the venue
Ability to navigate stairs, ramps, and multi-level areas of the venue while carrying food and beverages to guest bays throughout the shift
Ability to work in varying temperature and weather environments on a frequent basis, including outdoor and partially outdoor bay areas, as well as air-conditioned indoor spaces
Ability to perform repetitive hand and wrist motions including carrying trays, opening bottles, and handling service items throughout the shift
Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise
Ability to work in a fast-paced, high-volume environment while maintaining focus, service standards, and guest engagement under pressure

Responsibilities

Greet every guest immediately and warmly, setting the tone for an exceptional visit from the first moment
Guide guests through the menu, explain the game and safety rules, and introduce them to food and beverage options that enhance their experience
Take and deliver food and beverage orders accurately, quickly, and in line with Topgolf’s service standards
Upsell premium menu items and experiences to maximize the guest’s visit and venue revenue
Ensure the bay is clean, organized, and ready before guests arrive and throughout their visit
Engage guests consistently — check in, anticipate needs, and make sure they always have what they need to enjoy themselves
Handle cash carefully and accurately, and observe all rules of responsible alcohol service
Keep smiling, make eye contact, and bring positive energy to every interaction
Clear and clean bays promptly between guests to maintain Topgolf’s standards of cleanliness and presentation
Communicate with Service Support and kitchen teams to ensure food and drink delivery is seamless
Flag any safety concerns, guest issues, or equipment problems to management immediately
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring