Battery Service Engineer
About The Position
This position reports to the Service Engineering Manager. The work model for the role is: Onsite, Richmond, VA. In this role as Battery Service Engineer, you will have the opportunity to oversee the deployment, maintenance strategy, and operational readiness of our UPS battery infrastructure. In this role, you will transition from hands-on execution to program-level ownership— responsible for the entire lifecycle of critical backup power storage—including installation, commissioning, preventive maintenance, diagnostic troubleshooting, and replacement of various battery technologies (VRLA, Flooded Lead-Acid, Lithium-Ion), while ensuring absolute compliance with safety and environmental standards. You will act as the primary interface between field operations, engineering, and client stakeholders to ensure maximum uptime, reliability, and safety for our clients' critical infrastructure, directly managing how energy storage systems interact with, support, and communicate with UPS topology.
Requirements
- Bachelor degree in Engineering PLUS minimum 6 years of experience in field service specifically working with industrial UPS systems (3-phase preferred) and large-scale battery plants
- Strong foundational knowledge of 3-phase UPS systems and the distinct operating characteristics of VRLA, NiCad, and Lithium-Ion battery
- Expert-level experience with digital multimeters, battery impedance testers (e.g., Alber, Megger, Midtronics), load banks, etc.
- Robust understanding of IEEE standards for battery maintenance and testing (IEEE 450, IEEE 1188, IEEE 1679)
- Proficiency with computerized maintenance management systems (CMMS), data analytics tools (Excel, Power BI), and project management software.
- Willingness to travel to domestic customer sites (typically 50%–75% in the beginning and reducing as a team is developed)
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Nice To Haves
- Experience commissioning or troubleshooting Lithium-Ion Battery Energy Storage Systems (BESS) and their complex internal management systems, a plus
- NFPA 70E Electrical Safety Certification, a plus
Responsibilities
- Develop, implement, and manage comprehensive programs for installation, startup, configuration, maintenance, and testing of UPS battery strings; Oversee internal Field Service Engineers and third-party service vendors.
- Define Scope of Work (SOW) documents, manage Service Level Agreements (SLAs), and audit field service reports to ensure work meets strict technical standards.
- Serve as the program-level expert on how to utilize advanced diagnostic tools (internal resistance/conductance testers, thermal imagers, and data loggers) to isolate cell failures, thermal runaway risks, and capacity degradation.
- Oversee the installation, program, and maintenance of Battery Monitoring Systems. Ensure accurate data reporting, alarm thresholds, and communication protocols (Modbus, SNMP) between the BMS and the UPS or building management systems; Analyze capacity test data, internal resistance trends, and runtime calculations to predict end-of-life cycles.
- Standardize and enforce safety protocols across all programs, ensuring strict alignment with OSHA, NFPA 70E (Arc Flash), and environmental regulations regarding EPA-certified battery disposal, recycling, and spill containment.
- Serve as the escalation point for major battery failures, thermal runaway events, or UPS integration issues. Lead root-cause analysis (RCA) investigations and implement preventative actions.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
