Bathroom Attendant - TAO Downtown Restaurant New York

Tao Group Hospitality•New York, NY

3d•Onsite

About The Position

The Bathroom Attendant is responsible for observing guests, ensuring their satisfaction with their experience at Tao Group, and promptly addressing any dissatisfaction with management. This role involves maintaining the cleanliness and safety of the restrooms and exterior hall environment, providing a warm welcome to guests, and assisting with various tasks to ensure a smooth operation.

Requirements

Tao Group Hospitality in-venue bathroom attendant training
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Minimum 1 year bathroom attendant experience preferred
Previous experience in a high-volume restaurant/nightclub/lounge preferred

Responsibilities

Aim to give the best possible service, in the least obtrusive manner
Maintain the safety and security of the restaurant/bar premises as a priority
Inform guests about any upcoming events at Tao Group
Keep the restrooms and exterior hall environment clean, tidy and presentable
Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area
Welcome guests with an appropriate greeting
Open bathroom doors for guests upon arrival and departures if possible
Ensure appropriate language is used when speaking to guests
Listen to and understand guests’ inquiries, take notes if necessary
Assist and/or complete additional tasks as assigned
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Assist in cleaning any spillages and wet floors when required
Ensure the bathrooms are clean and functional before, during, and after operational hours
Clean mirrors, toilets, floors and empty trash bins regularly throughout shift
Perform regular bathroom inspections to ensure cleanliness at all times
Monitor and respond to inappropriate guest behavior by getting management and security involved immediately
Open bathroom doors for guests and escort or direct them to the appropriate bathroom
Replace supplies when par levels are low including but not limited to paper towels, soap, lotion, seat covers and toilet tissue
Monitor counters for excess water; wipe counters as needed
Notify management and/or maintenance of any issues such as broken toilets or sinks
Update on a daily basis the order sheet
Ensure that “Wet Floor” signage is used on rainy days, adjacent to any spillage and during cleaning hours
Move furniture as directed by management