Batcher/Dispatcher

Amrize•St. George, LA

6d•Onsite

About The Position

The Batcher/Dispatcher schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs, and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers. Will fill in as Batcher when needed.

Requirements

High school diploma or equivalent
3-5 years of required work experience
Basic experience using computers.
Excellent oral (telephone) communication skills.
Ability to professionally interact with internal and external customers.
Detail-oriented with the ability to handle multiple tasks at one time.
Able to prioritize work; strong organizational skills.
Ability to keep calm in stressful situations
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Nice To Haves

Experience using dispatch and trucking software preferred.
Bilingual communication skills are a plus.

Responsibilities

Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
Manage incoming internal and external customer phone calls, exercising judgment within the specification of standard practices.
Ensure the customer understands all relevant company policies including will calls, additional products ordered, and driver responsibilities.
Inform customers of warnings concerning product hazards, load limits, vehicle weights, and limitations.
Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day.
Review next-day orders to ensure are correctly mapped, and have accurate travel times, addresses and delivery instructions.
May direct the work of less senior Dispatchers (Dispatcher I)
Other duties as assigned.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Benefits

Competitive salary
401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day