Basketball Techology Coordinator

Hawk-Eye Innovations (HEI) • Atlanta, GA

8d • Hybrid

About The Position

As our Basketball Technology Coordinator, you’ll be an essential part of the team keeping roughly 60 optical tracking systems running smoothly across the NBA, G-League, and WNBA. You'll split your time between hands-on hardware quality assurance, mentoring system operators, traveling to arenas across North America, and supporting live games directly from our Atlanta HQ. Working closely with our Basketball Leadership group, you will troubleshoot real-time hardware and software issues, dynamically shifting your focus as operational priorities evolve throughout the season. We will equip you with comprehensive training, ongoing support, and full exposure to our proprietary systems - giving you a strong foundation to grow your career and make a lasting impact on what we do.

Requirements

• Comprehensive understanding of basketball operations, officiating, terminology, and workflows.
• Strong leadership, time management, and interpersonal skills with a desire to mentor operators and guide team performance.
• Previous experience in a similar role within live sports operations or sports technology. Proven ability to prioritize, troubleshoot high-priority issues, and escalate when necessary.
• Comfort performing physical labor, including lifting, racking, and transporting hardware and servers weighing up to 50 lbs.
• Excellent written and verbal communication skills, with the ability to convey complex technical ideas clearly and logically to external clients and arena staff.
• Proficient with project management platforms (e.g., ClickUp) and presentation/data software (e.g., Google Slides, Google Sheets).
• Comfortable assembling PC components, troubleshooting hardware, and understanding basic IP networking and connectivity.
• Ability to work a highly flexible schedule—including late nights, weekends, and holidays—and a willingness to travel for on-site support, calibrations, and installs as business needs dictate.

Nice To Haves

• Familiarity with live sports production environments or broadcast engineering setups.

Responsibilities

• Accountable for the live data quality of our NBA and G-League Tracking Systems. Oversee pre-game checks in accordance with standard procedures and verify system readiness for assigned games.
• Assist and remotely oversee game technology operations from the Atlanta office. Act as the primary point of contact for operators, providing day-to-day communication, live operational support, and feedback.
• Execute day-to-day HQA tasks at the direction of the Basketball Management Team. Travel as needed for system calibrations, installations, hardware maintenance, and replay deliveries.
• Identify potential operational and technical issues in real time. Work with the Basketball Leadership group to escalate live operational hardware anomalies and find quick, effective solutions.
• Proactively implement workflow changes to improve operational effectiveness across the operator pool and communicate system updates clearly.
• Act as a mentor to select Live Operations team members. Focus on building operator system knowledge and identifying knowledge gaps to deliver targeted feedback.
• Coordinate actions across arenas, ensure complete follow-up and issue resolution, and maintain clear, professional external communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed