Basketball Operations Manager

Arizona Athletic Grounds • Mesa, AZ

6d • Onsite

About The Position

Arizona Athletic Grounds (AAG) is seeking a Basketball Operations Manager to provide critical day-to-day operational support for the Basketball department, with additional support for Volleyball during designated event weekends. This role will ensure seamless event execution, strong program administration, exceptional participant and guest experiences, and operational support across both sports. The ideal candidate is a proactive professional comfortable with administrative details, staff coordination, participant interaction, and a visible presence during evenings and weekends. This is a hands-on role requiring flexibility, accountability, and a willingness to assist wherever needed.

Requirements

• Minimum 2–3 years of progressive experience in basketball programming, coaching, sports/event management, facility operations, or a related field.
• Working knowledge of basketball operations, tournament and league administration, and the needs of coaches, officials, participants, and families.
• Demonstrated experience with the ability to direct, motivate, and support staff in a fast-paced, high-volume environment.
• Exceptional organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills with the ability to build effective relationships with diverse stakeholders.
• Proactive, service-oriented approach with strong attention to detail and the ability to make sound decisions under pressure.
• Proficiency in Microsoft Office and experience with event registration, scheduling, or sports management systems.
• Valid Arizona driver’s license required.

Nice To Haves

• Large venue or tournament experience preferred.
• Bachelor’s degree in Sports Management, Business Administration, Physical Education, Event Management, or a related field preferred.
• Competitive basketball, coaching, club basketball, volleyball, or court/complex management experience preferred.

Responsibilities

• Support the Director of Basketball in planning, coordination, and execution of all basketball tournaments, leagues, camps, clinics, and special events.
• Serve as an on-site operational lead and point of contact for assigned basketball events, ensuring appropriate departmental coverage.
• Coordinate event setup, breakdown, registrations, hospitality, game schedules, court assignments, and other operational details.
• Collaborate with Facilities, Event Services, Ticketing, Security, Food & Beverage, Marketing, I.T., and other departments.
• Coordinate basketball equipment setup and breakdown; identify and report safety concerns, repairs, or damaged equipment.
• Anticipate event-day challenges, respond to real-time operational needs, and escalate issues to the Director.
• Provide outstanding customer service to athletes, families, coaches, officials, tournament directors, partners, and vendors.
• Respond promptly and professionally to questions, concerns, and operational issues.
• Build collaborative working relationships with national, regional, local organizations, schools, clubs, community partners, and basketball stakeholders.
• Support the Director in maintaining client and partner relationships and coordinating operational requirements of contracted events.
• Support the day-to-day administration and execution of AZ Premier Club basketball, including program scheduling, participant communications, registrations, team logistics, and operational coordination.
• Help implement plans to grow memberships, expand program offerings, and strengthen the overall participant experience.
• Manage assigned online registration systems and databases, maintaining accurate participant information, payments, schedules, and program logistics.
• Coordinate with coaches, officials, event staff, participants, and families to support consistent, high-quality program delivery.
• Assist with the development and execution of AAG-owned basketball events and programming.
• Assist with the hiring, onboarding, training, scheduling, supervision, and performance management of 1099 coaching staff, part-time, and third-party event basketball staff.
• Build and manage staffing schedules for assigned programs and events.
• Provide operational support to the Volleyball department during designated event weekends and as needed (approx. 20% allocation).
• Support the successful setup, execution, and breakdown of volleyball tournaments, leagues, and other programming under the direction of the Director of Volleyball.
• Assist with volleyball court and event setup, including nets, scorer’s tables, equipment, signage, and other event-day needs.
• Support scorer’s tables and other event operations, helping ensure courts are properly prepared and events remain on schedule.
• Provide hands-on event-day assistance to Volleyball staff, coaches, officials, participants, and families.
• Assist with additional volleyball programming, events, and operational projects as needed.
• Assist with event budgets, revenue and expense tracking, participation metrics, and other departmental reporting.
• Support post-event reviews, gather participant and stakeholder feedback, and identify opportunities for improvement.
• Maintain organized program files, schedules, event documentation, standard operating procedures, and operational checklists.
• Stay current on basketball and volleyball programming, event management practices, industry trends, and relevant rules and regulations.
• Assist in additional duties, special projects, and events as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level