Basin Glacial Waters Assistant Manager

AccorHotel • Lake Louise, AB

4d • Onsite

About The Position

Basin Glacial Waters is a brand new, highly anticipated Wellness Facility that will offer guests a truly luxurious experience. As part of our leadership team, the Assistant Manager will have the opportunity to interact with patrons while providing a once in a lifetime experience while also adhering to specific standards and supporting the overall success of the department.

Requirements

• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
• Have excellent communication skills (written and oral) in English.
• Strong interpersonal and problem solving abilities
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Previous leadership experience an asset
• Previous spa, housekeeping or cleaning experience an asset
• Are dedicated to a high level of customer service and attention to detail
• Proactive Skill Set – Spa experience an asset

Responsibilities

• Maintain an inventory of supplies used in the administration of the Basin
• Complete monthly inventory and ordering in tandem with the leadership team
• Provide administrative assistance to the Wellness Operations Manager through daily scheduling and payroll
• Ensure the proper procedures in the operations of the facility for Health and Safety purposes
• Processes and oversees special requests of customers
• Keep up to date reports and ensure that they are accurately processed i.e. CASD reporting
• Work in collaboration with the Basin Leadership team on projects, events, special requests.
• Responsible for the efficient training of reception staff in terms of work-related tasks and participate in training and development of current and future employees
• Ensure effective communication between all departments in relation to the operations of the receiving department.
• Follow all Fairmont Hotels and Resorts policies.
• Maintain effective communication with the Pool Operator and Wellness Operations Manager to ensure preventative maintenance process in the facility
• Responsible for maintaining the Basin premises; clean, replenish stock of all amenities, toiletries and linens and answer any guest inquiries
• Support in dispensing robes, towels and sandals to guests
• Ensuring that all public areas of the facility are clean and reflect a luxury experience for our guests
• Support the Lounge Servers in clearing
• Maintain locker rooms in a tidy manner, check and clean lockers when needed
• Direct members/guests to appointments and assist them with use of sauna, steam whirlpool etc.
• Other Duties as assigned

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed