Basic Outpatient Presvc Spec

The University of Toledo • Toledo, OH

13d • Onsite

About The Position

The Basic Outpatient Preservice Specialist performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services. Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and through information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users, patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Requirements

• High school graduate or equivalent required.
• Knowledge of medical terminology required.
• Knowledge of patient billing, collection policies & procedures, guidelines and/or standards.
• Two (2) years of previous customer service experience required.
• Experience in internet, internet navigation, word processing, standard computer manipulation.
• Ability to work with minimum supervision.
• Excellent communication skills, oral and written skills.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to analyze data, perform multiple tasks and work independently.
• Must be able to understand and comply with policies and procedures.
• Possess excellent analytical and problem-solving skills
• Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
• Knowledge of information systems and healthcare applications.
• Experience with Word and Excel, required.
• Work in a professional office environment with possible high stress levels

Nice To Haves

• Previous experience in hospital or physician office in Patient Financial Services or Registration preferred.

Responsibilities

• Performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services.
• Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods.
• Provides patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and through information to all other providers and users of patient data.
• Verifies insurance requirements, obtains and understands insurance benefits.
• Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service.
• Ensures that patients meet financial requirements.
• Provides general information to hospital users, patients and families.
• Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Benefits

• The University of Toledo campuses are tobacco-free.
• Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
• The University of Toledo is an equal employment opportunity employer.
• The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
• The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
• The University of Toledo provides reasonable accommodation to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED