Basic Needs Services Student Assistant AY 26-27

California State University, Fullerton•Fullerton, CA

1d•$17 - $17•Onsite

About The Position

This position serves as the center receptionist for Basic Needs Services, involving greeting students and visitors, answering phones, and taking messages. The role focuses on creating a welcoming environment and assisting students with connecting to appropriate services. Responsibilities include providing accurate information, performing general office support such as data entry and filing, maintaining the tidiness of the center and its resources, and supporting the Basic Needs Services social media accounts. This involves creating content, reviewing analytics, developing strategies for engagement, maintaining a posting schedule, monitoring comments, and cross-promoting events. The assistant will also help with donation collection, prescreening for CalFresh, coordinating CalFresh Outreach and Enrollment Day, and supporting campus-wide programming related to Basic Needs. Additionally, the role involves staffing information tables, assisting with promotional material development, maintaining confidentiality, completing mandatory trainings, attending staff meetings, and staying informed about campus events. Other duties as assigned.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Current CSUF student enrolled in classes for Fall 2026 and in good academic standing (must have a minimum 2.0 GPA)
Strong verbal and written communication skills
Ability to exercise reasonable judgement
Ability to work independently with minimal supervision.
Ability to work with confidential information
Ability to work well as a part of a team
Ability to relate to and assist all members of our diverse campus community
Exceptional customer service skills including telephone and in-person reception
Experience with typing, photocopying, data entry, filing
Ability to learn and adhere to university brand standards and divisional marketing practices.
Experience with Microsoft Word, Microsoft Excel, and general internet use
Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
In good academic standing (not on academic probation, continued probation, academic dismissal).
Student who is authorized to work in the United States and can provide employment eligibility documents.
Undergraduate student applicants only
Required to complete and attend all scheduled trainings during the summer and winter break

Nice To Haves

Prior office experience is preferred

Responsibilities

Serve as the center receptionist, including answering phones, taking messages, greeting and assisting students and visitors.
Create a welcoming environment for visitors.
Participate in mandatory training at the beginning of the fall and spring semesters.
Assist staff with connecting students (in distress, with concerns and seeking basic needs) with appropriate services.
Provide accurate information in-person and via phone/email.
Provide office support including typing, data entry, filing, preparing and/or hanging flyers or bulletin boards, and other support as needed.
Assure that the desk area, Career Closet, hygiene product cabinets, and the center are in order.
Support the Basic Needs Services social media accounts with other student assistants and Basic Needs Services professional staff, which includes creating University appropriate social media content, including graphics and images and captions to be posted, and maintaining a robust presence on social media.
Assist with creating content.
Assist with reviewing analytics to assess success and recommend improvements.
Assist with developing strategies to increase followership and engagement.
Assist with maintaining a regular posting schedule.
Assist with monitoring comments and direct messages to respond in a timely manner as appropriate or refer to appropriate staff member.
Assist with cross-promoting events hosted by other CSUF departments.
Assist with collection of donations for hygiene products and gently worn professional attire.
Assist with prescreening for students interested in CalFresh.
Assist with coordination and implementation of CalFresh Outreach and Enrollment Day.
Assist with campus-wide programming efforts related to Basic Needs, including those required by the CSU Office of the Chancellor.
Assist in staffing information tables at resource fairs and other campus events.
Assist with the development of promotional materials.
Maintain confidentiality at all times; student workers sign a statement regarding confidentiality and complete a Data Security and Privacy training.
Complete mandatory virtual trainings assigned to campus staff.
Attend scheduled staff meetings.
Stay connected with events, news, and noteworthy happenings on and around campus.
Other duties as assigned.