BAS Technician - Service

Convergint Technologies Ltd•Calgary, AB

21d•Onsite

About The Position

Convergint is currently recruiting for an experienced BAS Service Technician to join our growing team in Calgary, AB. Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. You will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Your scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Building Automation Systems and the installation of small or less complex projects.

Requirements

Diploma in Electronics preferred.
Minimum of two years of previous, relevant field Building Automation service experience
Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
Solid technical skills and experience related to electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well with general supervision
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
Strong verbal, written and interpersonal communication skills
Solid organizational skills and the ability to handle multiple service needs simultaneously
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Minimum of three to five years of previous, field service experience
Industry-specific certifications such as; Schneider, Distech, Alerton, Tridium, Honeywell

Responsibilities

Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Installs projects as necessary.
Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users when applicable.
Seeks technical guidance from more experience staff for difficult and unusual situations.
May act as mentor for less experienced staff.
May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.