Bartender

EOS • Portland, ME

19h • Hybrid

About The Position

The Bartender will be responsible for greeting, directing, seating, and taking food and beverage orders. They will serve guests in accordance with company standards, adhering to all beverage pour and recipe standards. This role requires knowledge of all food, wine, beer, alcohol, and specialty cocktails, with a conscious understanding of wine pairings and the ability to make suggestions. The Bartender must utilize suggestive selling methods to drive revenue growth, communicate daily specials and specialty menus, and practice safe serving practices related to alcohol service, including recognizing intoxication and refusing service when necessary. They will consult with the Restaurant Manager for support, be perceptive, proactive, and engaging, anticipate guest needs, and personalize the guest experience. Responsibilities also include completing pre-shift preparation (garnishes, pre-mix, ice), creating syrups and in-house infusions, completing side work and closing tasks (cleaning, sanitation, restocking), operating efficiently during peak times, seeking assistance when needed, properly opening and closing beer taps, polishing glassware, recording breakage, maintaining bathroom spaces, removing trash, restocking service stations and bar areas, making coffee, tea, and espressos, preparing and presenting bills, processing payments, reconciling cash, charging credit cards, making deposits, and checking out with the manager. The role also involves practicing cleanliness and safety in all areas, professionally handling guest complaints, solving problems, and escalating unresolved issues to management. Teamwork is essential, including assisting team members, practicing conscious knowledge of food allergies and safety, communicating allergy concerns, and escalating associate concerns to the Restaurant Manager. Demonstrating a team-focused attitude, encouraging collaboration, and understanding safe work practices for all safety precautions (Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, Bloodborne Pathogen Procedures) are also key. Attending meetings and training sessions and complying with all policies outlined in the Handbook, Property Supplement, or otherwise issued, including time and attendance, uniform and dress code, anti-harassment, and substances in the workplace, are required.

Requirements

• Ability to remain standing for up to 8 hours
• Ability to lift items overhead.
• Ability to bend and reach frequently and repetitively during a shift.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

Responsibilities

• Greet, direct, seat, and take food and beverage orders.
• Serve guests in accordance with company standards.
• Adhere to all beverage pour and recipe standards.
• Communicate inventory needs to appropriate manager.
• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
• Provide conscious wine knowledge with ability to make pairing suggestions.
• Use suggestive selling methods.
• Continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest.
• Consult with Restaurant Manager when support is needed.
• Be perceptive, proactive, and engaging.
• Anticipate guest’s needs.
• Personalize the guest experience when possible; remember your guest and their requests.
• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice.
• Create syrups and in-house infusions.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations.
• Seek assistance from leadership when needed to ensure guest satisfaction.
• Properly open and close beer taps.
• Polish glassware, record any breakage.
• Maintain bathroom spaces during shift.
• Remove trash.
• Restock service stations and service bar areas.
• Make coffee, tea, and espressos.
• Prepare and present final bill to guest for payment.
• Obtain settlement and process using the POS system with adjusted tip if noted.
• Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
• Check out with manager once shift is complete.
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.
• Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety.
• Communicate allergy concerns to guests.
• Escalate associate concerns to Restaurant Manager.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Benefits

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 10+ weeks fully paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed