Bartender

SINA18 LLC•Chester, VA

33d•Onsite

About The Position

Responsible for overseeing complete bar preparation, ordering, planning, scheduling, and serving quality products to Brand Standards. Consistency is a key element in a positive guest experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively in a fast-paced environment. Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Interact/socialize with guests. Greet and serve guests as demand is needed. Serve alcohol responsibly, reaching out to management for intervention, if necessary. Mix, garnish and serve alcoholic and nonalcoholic drinks for guests of bar and dining room following standard recipes. Perform a variety of food preparation duties, such as preparing hot and cold foods, hors d’oeuvres and drinks. Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas. Operate beer dispenser, brew coffee, tea, etc. Operate cooking equipment. Wash and sterilize stemware and dishes. Order supplies, puts up stock, and keeps records. Maintain Brand Standards and Health Department requirements. Will be required to run Micros (register) collecting money from guest immediately and balancing cash. Will be required to stock and setup the bar. Arrange bottles and glasses to maintain an attractive display in agreement with Brand standards. May be required to break down meeting rooms; handle evening coffee breaks or refresh, etc. Use empowerment to exceed associate/guest expectations and resolve conflicts. Proper administration of key control. Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Willingness and ability to train new associates. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily. May be asked to operate a motor vehicle in the course of running errands for the hotel. Perform other duties as required.

Requirements

Prompt and regular attendance.
Ability to work shifts other than preferred or normal, and overtime as required.
Comply with hotel and/or department uniform and professional attitude and appearance standards.
Carry out all reasonable requests by team leaders and managers.
Act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Maintain an applicable state health and/or alcohol compliance card.
Meet the state age requirement to sell and serve alcohol.
Ability to maintain confidentiality of business and financial matters and information.
Good interpersonal skills.
Ability to work in a courteous, tactful, and patient manner with others.
Ability to communicate effectively verbally.
Ability to work in a fast-paced, high-energy, and demanding work environment.
Ability to work as a team player.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times.
Ability to solve basic equipment problems and/or know who to contact for resolution.
Complete knowledge of Emergency Equipment Manual.
High School diploma or GED preferred.
No prior experience is required, but is preferred.

Nice To Haves

Prior experience is preferred.

Responsibilities

Oversee complete bar preparation, ordering, planning, and scheduling.
Serve quality products to Brand Standards.
Follow recipes consistently.
Provide exceptional customer service to all hotel guests.
Perform quality assurance (QA) requirements for the department.
Interact and socialize with guests.
Greet and serve guests as needed.
Serve alcohol responsibly and seek management intervention if necessary.
Mix, garnish, and serve alcoholic and non-alcoholic drinks.
Perform food preparation duties, including hot and cold foods and hors d’oeuvres.
Clean and maintain kitchen, equipment, utensils, service, and eating areas.
Operate beer dispenser, coffee machine, tea machine, oven, stove, griddle, and electric chaffing dishes.
Wash and sterilize stemware and dishes.
Order supplies, put up stock, and keep records.
Maintain Brand Standards and Health Department requirements.
Run Micros (register), collect money, and balance cash.
Stock and set up the bar.
Arrange bottles and glasses attractively.
Break down meeting rooms, handle coffee breaks, and refresh services as needed.
Use empowerment to exceed guest expectations and resolve conflicts.
Administer key control.
Remain visible and available to guests.
Take initiative to offer assistance or answer questions.
Train new associates.
Implement the Brand service culture.
Perform all shift checklist responsibilities.
Assist other associates as workload dictates.
Operate a motor vehicle for hotel errands if required.
Perform other duties as required.