Bartender

TPG Hotels & Resorts•Chatham, MA

47d•Onsite

About The Position

The Bartender plays a vital role in guest satisfaction at the bar, utilizing their mixology skills, customer service abilities, and entertainment flair to provide guests with an outstanding experience. They expertly prepare and serve drinks, engage with guests, and enhance the overall atmosphere of the establishment.

Requirements

Previous experience as a bartender or in the hospitality industry is preferred.
Strong knowledge of mixology, cocktail recipes, and beverage presentation.
Excellent customer service and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Good communication and active listening skills.
Basic math skills for cash handling and order processing.
Familiarity with relevant health and safety regulations.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to understand and provide friendly guest service.
Knowledge of and ability to properly prepare mixed drinks and other beverages.
Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.
Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
Following basic safety precautions and use of applicable protective equipment.

Nice To Haves

Previous experience as a bartender or in the hospitality industry is preferred.

Responsibilities

Skillfully mix and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and specialty drinks, while adhering to established recipes and standards.
Possess an in-depth knowledge of the drink menu, including ingredients, flavor profiles, and presentation. Make recommendations to customers based on their preferences.
Engage with customers in a friendly and professional manner. Take drink orders, offer suggestions, and provide a personalized experience.
Ensure drinks are visually appealing and well-presented, using garnishes and glassware appropriately to enhance the overall drink experience.
Prepare the bar area for service, ensuring that all necessary tools, ingredients, and supplies are available. Keep the bar area clean and organized throughout the shift.
Process payment transactions accurately, manage tabs, and handle cash and credit card transactions. Maintain an organized cash register and provide accurate change.
Provide entertainment and engage with customers by offering recommendations and creating a lively atmosphere. Tend to guests at the bar, making them feel welcomed and valued.
Monitor and manage beverage inventory, restocking supplies as needed and reporting any shortages to management. Assist with inventory counts and ordering.
Adhere to all relevant laws and regulations regarding the sale and consumption of alcohol. Verify customer age and refuse service to underage or intoxicated individuals.
Work closely with other staff members, including servers, kitchen staff, and management, to ensure seamless service and guest satisfaction.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.