Bartender

Highgate Hotels•San Francisco, CA

40d•Onsite

About The Position

Highgate Hotels is a leading real estate investment and hospitality management company. The Huntington, located in the Nob Hill neighborhood, is undergoing a complete reimagination and offers guests modern amenities within a historic space. The Bartender is responsible for the complete setup of the bar area, mixing drinks for guests and servers, maintaining the service and cleanliness of the bar, ensuring quality service, guest satisfaction, and control over liquor inventory.

Requirements

High School diploma or equivalent and/or experience in hotel or a related field preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Responsibilities

Maintain a warm and friendly demeanor at all times.
Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Set up the bar according to hotel standards and ensure prompt and efficient guest service.
Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
Serve guests with all beverage requirements in a friendly, courteous, and professional manner.
Break down bar after functions, storing liquor, supplies, and equipment according to hotel standards.
Follow all state liquor laws.
Know hotel services and facilities.
Abide by all hotel policies and safety rules.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
Respond to guests’ problems, complaints, and accidents.
Be familiar with all fire exit and fire extinguisher locations and know how to operate them.
Ensure that the bar and service areas are kept clean and tidy during service.
Ensure overall guest satisfaction.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information from various sources to meet objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.