Bartender for Luxury Apartment - DTLA

Sentral•Los Angeles, CA

16h•Onsite

About The Position

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Bartender is in charge of managing drink orders at a bar and restaurant or private event to keep guests and residents satisfied during meals +/or social gatherings. Bartenders have extensive knowledge of common drinks which they use to recommend drinks to guests and residents, prepare cocktails, pour beers and properly decant wines. Bartenders also entertain guests and residents who sit at the bar by providing stimulating conversation and excellent customer service while filling drink orders for other guests and residents. Their role is to ensure that guests and residents are of legal drinking age and then prepare a requested drink to their specifications. T his is an in-person position located in downtown Los Angeles, CA. The shift schedule is Wednesday-Sunday, and shift times are between 2pm-12am (midnight).

Requirements

Knowledge of applicable laws and regulations
Prior knowledge of mixing, garnishing and serving classic cocktails
Computer literacy + general math skills
Knowledge of mixology for traditional and creative cocktails
Understanding of unique and complementary flavor pairings
Impeccable customer service and social perceptiveness
Positive attitude and excellent communication skills
Ability to evaluate guest and resident satisfaction and responsiveness
Ability to enforce company policies regarding the consumption of alcohol
Accountability in maintaining inventory and processing payments
Ability to multitask and adapt quickly
Ability to keep the bar organized, stocked and clean
Ability to remain calm and professional in a fast-paced work environment
Ability to work a flexible schedule, including evenings, weekends, and holidays
Work in a space that includes indoor and outdoor spaces, with and without covering
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Move throughout the property as needed
Transport boxes and equipment weighing up to 50 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen

Responsibilities

Verify identification and age requirements of guests and residents
Mix traditional and creative cocktails
Prepare alcoholic + non-alcoholic beverages and coffee drinks for bar and restaurant patrons
Memorize recipes to prepare cocktails
Process payment from guests and residents
Understand all spirits, mixers, homemade ingredients, wines and beers
Restock and replenish bar inventory and supplies
Display a sense of urgency to nurture a consistent and excellent guest experience
Comply with all food and beverage regulations
Make suggestions based on guest and resident tastes and preferences
Record and balance cash receipts and prepare cash deposits
Open and maintain tabs throughout their shift
Build a rapport with regular guests and residents to create a positive atmosphere
Greet guests and residents and organize order queue
Explain our unique service model to guests and residents
Guide guests through the food and beverage menus
Understand preparation of menu items, allergen information, cocktails and wines
Take food and beverage orders, assign guests to tables/bar seats, and direct them to a teammate to be seated
Maintain communication with teammates to best manage seating availability
Deliver food orders from the kitchen to guests quickly and accurately
Keep dining room clean, organized, and properly set throughout the shift
Perform basic cleaning tasks as needed or directed by supervisor
Assist with special events and fill in for absent staff as needed
Use conflict resolution to promptly address customer service issues and refer guests and residents to management when necessary
Greet, welcome, and connect with guests
Maintain service quality standards by delivering premium guest service and treating each guest as a VIP
Anticipate guest needs and provide tailored experiences
Handle all guest exchanges in an efficient, professional, and competent manner
Utilize all equipment safely and correctly
Perform other related duties and assignments as needed and assigned

Benefits

Multiple medical, dental, and vision health plan options
Fully company-paid medical plan option
HSA and FSA options
401(k) with a 4% company match
8 different types of paid time off (PTO)
Personal days with no waiting period
One floating holiday
Enrichment Hours for volunteering or career development
Travel discounts
Discounted rates on pet insurance, attractions, rental cars, shows, events, and more