Bartender - Room Service
About The Position
Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. We are seeking a Bartender to join our team! In this role, your day is shaped by movement, energy, and connection. You’ll spend your time providing prompt and courteous service to all bar guests, including taking orders, suggestive selling, preparing and serving beverages, and the clearing/setting of the bar top and tables. You will play a key role in fostering a high‑energy environment driven by passion for excellence. This includes delivering fast, accurate service while maintaining a friendly, engaging presence with guests seated at the bar. You are expected to execute all responsibilities with professionalism, precision, and a consistent focus on creating an exceptional guest experience. Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.
Requirements
- At least four years of prior experience
- Ability to communicate clearly
- Ability to stay patient under pressure
- Ability to approach every situation with tact and professionalism
- Comfortable reconciling transactions at the end of each shift, cash out, and maintain a balanced bank
- Comfortable ensuring sequence of service is followed for all guests
- Comfortable accommodating guests’ special requests whenever possible
- Comfortable processing payments according to POS and cash handling procedures
- Comfortable ensuring all checks are closed out timely
- Understanding the rhythm of lifestyle hotels
- Ready to work evenings, weekends, and holidays
- Detail-oriented
- Highly organized
- Thrive in a fast-paced, high-expectation environment
- Natural leader who communicates effectively
- Leads with professionalism
- Inspires those around you to perform at their best
- Ability to anticipate needs
- Ability to solve problems
- Ability to maintain high standards
- Applicants must be authorized to work in the United States
Nice To Haves
- Prior experience within a four- or five-star hotel environment
- Speak additional languages beyond English
Responsibilities
- Providing prompt and courteous service to all bar guests
- Taking orders
- Suggestive selling
- Preparing and serving beverages
- Clearing and setting the bar top and tables
- Delivering fast, accurate service while maintaining a friendly, engaging presence with guests seated at the bar
- Executing all responsibilities with professionalism, precision, and a consistent focus on creating an exceptional guest experience
- Anticipating guest needs, exceeding expectations, and establishing genuine connections
- Reconciling transactions at the end of each shift
- Cashing out and maintaining a balanced bank
- Ensuring sequence of service is followed for all guests
- Accommodating guests’ special requests whenever possible
- Processing payments according to POS and cash handling procedures
- Ensuring all checks are closed out timely
- Assisting coworkers as needed to complete required activities and deliver amplified service
- Always smiling and offering a warm greeting to all
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Retirement savings
- Employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
