Bartenders

O'Charley's Team Members•Paducah, KY

3d•Onsite

About The Position

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s. You were hired because you showed us that you have “A Passion to Serve” – the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s, but our guests are your true employers.

Requirements

Guest relations knowledge
Liquor knowledge
Menu knowledge
Service Sequences knowledge
Alcohol awareness
Point of Sale operation knowledge
Quality service and standards knowledge
Recipes and Garnishes knowledge
Money handling knowledge
Floor plan knowledge
Specials knowledge
Sidework duties knowledge
Able to serve alcohol according to state law.
Able to speak, read, write and understand the primary language of the work location.
Able to perform simple mathematical calculations in regard to money handling.
Able to stand and exert well-paced mobility for periods up to five (5) hours in length.
Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.

Responsibilities

Be an effective salesperson, understanding food and beverage menus, specials, and promos, and making recommendations.
Ensure guests have a great experience by providing exceptional service.
Make each guest feel appreciated through accommodating actions.
Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first).
Work as a team with all O’Charley’s team members.
Communicate clearly and enthusiastically with guests and team members.
Immediately greet guests and ensure prompt and efficient food and beverage delivery.
Serve guests in a timely manner, according to the guest’s perfect pace.
Stay organized, being able to think and act quickly and effectively, and have a sense of urgency.
Have a thorough knowledge of service sequences and guidelines.
Have a thorough knowledge of bar accounting procedures.
Have a thorough knowledge of drink making techniques and recipes.
Maintain general appearance of bar through cleaning and stocking.
Take pride in personal appearance and the appearance of the work area.
Ensure “Perfect Drink” presentations before items are delivered to guests.
Own and take every action possible to correct any mistakes made.
Ensure all guests leave knowing we cared about their individual situation, put ourselves in their shoes, recognized their needs, and did everything possible to strive for a win-win situation.