H6130 BROKEN ARROW BARTENDER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

12d•Onsite

About The Position

The Bartender is responsible for maintaining, receiving, and storage of spirits, wine, beer, and other bar supplies. This role requires adherence to quality and sanitation standards, compliance with all company policies and procedures, and responsible financial control including revenue controls, cash handling, and inventory security. The Bartender must possess knowledge of cocktail terminology and preparations, perform opening and closing duties, and provide prompt, friendly, courteous, and professional service to guests and team members. Additionally, they must adhere to all regulatory, departmental, and casino policies and procedures and obtain and maintain an Alcohol Servers License.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School diploma or general education degree (GED) or six months to one-year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
Ability to understand where to get the information needed to complete tasks to standard.
Ability to explain and demonstrate technical skills used to complete tasks to standard.
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Ability to understand how to take ownership of problems and solve them when solutions may not be available.
Ability to explain how to request help from others when needed to complete task or goal.
Ability to have complete knowledge and tell others of IMGR&C products and services.
Ability to provide guests with directions or other venue information.
Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
Ability to respond to obstacles and find new ways to reach desired end results.
Ability to act and take charge in absence of guidance to respond to guest or internal customer needs.
Ability to respond to change by quickly applying talent and skills in a positive way to succeed.
Ability to support achievement of Quality Goal; “Do it right the first time.”
Ability to act to protect and preserve property of IMGR&C.
Ability to make suggestions to improve performance.
Ability to approach all activities with enthusiasm and encourage enthusiasm from others.
Ability to choose a positive approach in all situations.
Ability to respect individuality of others and communicate to work together.
Ability to speak positively about guests, other team members and our business in all situations on and off property.
Ability to treat others with respect in all situations.
Ability to serve others.
Ability to identify and communicate needs of guests and others.
Ability to take quick action to serve others in a way that meets/exceeds their needs.
Ability to identify ways to improve individual or team’s service to others.
Ability to provide service outside job responsibilities if needed to help resort succeed.
Ability to take ownership of guest problem(s) until it is solved.
Ability to meet IMGR&C Appearance standards.
Ability to professionally support IMGR&C reputation and image in all situations, on and off property.
Ability to meet IMG&C policy for attendance.
Ability to inform supervisor of future absence as far in advance as possible.
Ability to work all Marketing Special Events and Concerts.
Ability to provide information others need to succeed, in time for them to use it.
Ability to share with next shift the information needed for them to succeed.
Ability to listen to others without interruption and act on their feedback when possible.
Ability to ask questions to better understand expectations of others.
Ability to report all guest complaints and compliments to Supervisor or Manager.
Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Ability to put the success of the team ahead of personal success.
Ability to help other team members succeed without being asked.
Ability to take action to resolve conflict between individuals.
Ability to help other departments achieve success.
Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Ability to do whatever is necessary to help department and resort success.
Ability to contribute ideas that support progress and success at shift, team and departmental meetings.
Obtains and maintains Alcohol Servers License.

Responsibilities

Maintaining, receiving, and storage of spirits, wine, beer, and other supplies for the bar.
Adhering to quality and sanitation standards.
Complying with all IMGR&C and Policies, procedures and daily checklist.
Responsible for all basic bar financial control policies including revenue controls such as POS data entry and closing, beverage pouring and dispensing policies, cash and credit card handling procedures and the security of all IMGR&C inventories and assets.
Knowledge of cocktail and drink terminology and preparations.
Performing all shift opening and closing checklist duties.
Wiping all bottles clean on a daily basis.
Providing prompt, friendly, courteous and professional service to guest and team members.
Adhering to all regulatory, departmental, and casino policies and procedures.
Obtaining and maintaining Alcohol Servers License.
Explaining and demonstrating Hospitality Behaviors and Performance Standards.
Understanding where to get the information needed to complete tasks to standard.
Explaining and demonstrating technical skills used to complete tasks to standard.
Explaining or demonstrating the behavioral values or standards needed to complete tasks to standard.
Understanding how to take ownership of problems and solve them when solutions may not be available.
Explaining how to request help from others when needed to complete task or goal.
Having complete knowledge and ability to tell others of IMGR&C products and services.
Providing guests with directions or other venue information.
Acting upon all comments/complaints in a prompt, professional and friendly manner.
Responding to obstacles; finding new ways to reach desired end results.
Acting and taking charge in absence of guidance to respond to guest or internal customer needs.
Responding to change by quickly applying talent and skills in a positive way to succeed.
Supporting achievement of Quality Goal; “Do it right the first time.”
Acting to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Making suggestions to improve performance.
Approaching all activities with enthusiasm and encouraging enthusiasm from others.
Choosing a positive approach in all situations.
Respecting individuality of others; continuing to communicate in order to work together.
Speaking positively about guests, other team members and our business in all situations on and off property.
Treating others with respect in all situations.
Serving others.
Identifying and communicating needs of guests and others.
Taking quick action to serve others in a way that meets/exceeds their needs.
Identifying ways to improve individual or team’s service to others.
Providing service outside job responsibilities if needed to help resort succeed.
Taking ownership of guest problem(s) until it is solved.
Meeting IMGR&C Appearance standards.
Professionally supporting IMGR&C reputation and image in all situations, on and off property.
Meeting IMG&C policy for attendance.
Informing supervisor of future absence as far in advance as possible.
Working all Marketing Special Events and Concerts.
Providing information others need to succeed, in time for them to use it.
Sharing with next shift the information needed for them to succeed.
Listening to others without interruption; acting on their feedback when possible.
Asking questions to better understand expectations of others.
Reporting all guest complaints and compliments to Supervisor or Manager.
Reporting all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Putting Success of team ahead of personal success.
Helping other team members succeed without being asked.
Taking action to resolve conflict between individuals.
Helping other departments achieve success.
Reporting ideas to increase team success and guest satisfaction to Supervisor or Manager.
Doing whatever is necessary to help department and resort success.
Contributing ideas that support progress and success at shift, team and departmental meetings.