Bartender - Food Court

Hard Rock Hotel & Casino Ottawa•Tejon, NM

1d•Onsite

About The Position

The Bartender is the initial point of contact for guests, providing a positive experience before they proceed to their tables. This role requires you to embody multiple functions, including a tour guide, communicator, showman, decision-maker, memorabilia curator, and musician at heart. Key responsibilities involve taking drink orders, offering outstanding customer service, preparing a variety of cocktails according to specific recipes, and managing transactions. You will also be responsible for maintaining a balanced bank, ensuring familiarity with all menu items and drink lists, developing new cocktail recipes when directed, and serving food and beverages accurately and efficiently. The position requires maintaining the bar area cleanliness, processing payments, managing bar inventory, and fostering positive communication with both guests and the culinary team. Adherence to food and beverage policies and State Liquor Laws is essential. The company values its team members and offers a comprehensive benefits package, with benefits potentially varying based on employment status.

Requirements

Strong leadership and interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

Takes customer drink orders.
Properly greet each guest and provide outstanding customer service offering drink and food specials.
Totals bills, presents check, collects settlement, and processes payment.
Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
Prepare cocktails according to recipes, using correct tools and glassware.
Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
Serve food and beverages, ensuring timeliness, completeness, and accuracy.
Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
Process payments according to POS and cash handling procedures.
Perform last call.
Maintain bank variance within standard.
Ensure all checks are closed out.
Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
Maintain positive and professional communication with all staff.
Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
Adheres to food and beverage policies and State Liquor Laws.
Keeps station clean at all times.
Promotes positive customer relations.
Responsible for the receipt of monies and settlement of guest’s checks.
Other departmental related duties and assignments as directed by management.