Bartender

EOS Hospitality•Portland, ME

55d•Onsite

About The Position

Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards. Adhere to all beverage pour and recipe standards. Communicate inventory needs to appropriate manager. Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered. Conscious wine knowledge with ability to make pairing suggestions. Use suggestive selling methods. Must continuously strive for revenue growth. Understand and communicate daily specials and specialty menus to guests. Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Manager when support is needed. Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests. Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions. Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift. Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction. Properly open and close beer taps. Polish glassware, record any breakage. Maintain bathroom spaces during shift. Remove trash. Restock service stations and service bar areas. Make coffee, tea, and espressos. Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted. Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift. Check out with manager once shift is complete. Practice cleanliness and safety in all dining areas, liquor and wine storage areas. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management. Assist team members as needed to promote a positive teamwork environment. Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests. Escalate associate concerns to Restaurant Manager. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Attend meetings and training sessions as required. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Requirements

Ability to remain standing for up to 8 hours.
Ability to lift items overhead.
Ability to bend and reach frequently and repetitively during a shift.
Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
Ability to move up and down stairs.
Ability to move quickly based on guest needs.
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items.
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.
Ability to bend and kneel.
Ability to visibly survey property areas clearly.
Ability to view a digital computer/tablet screen.
Ability to communicate and exchange information effectively, often in a public/group setting.
Ability to read, write, speak, and understand English.
Ability to complete a satisfactory background check.
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
Ability to work flexible hours based on business needs including midweek and weekend days.

Nice To Haves

Conscious wine knowledge with ability to make pairing suggestions.

Responsibilities

Greet, direct, seat, and take food and beverage orders.
Serve guests in accordance with company standards.
Adhere to all beverage pour and recipe standards.
Communicate inventory needs to appropriate manager.
Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
Make wine pairing suggestions.
Use suggestive selling methods to strive for revenue growth.
Understand and communicate daily specials and specialty menus to guests.
Practice safe serving practices related to alcohol service, including recognizing intoxication and refusing service.
Consult with Restaurant Manager when support is needed.
Be perceptive, proactive, and engaging; anticipate guest needs and personalize experiences.
Complete pre-shift preparation tasks such as preparing and stocking garnishes, pre-mix, and ice.
Create syrups and in-house infusions.
Complete side work and closing tasks such as cleaning, sanitation of ice bins, and restocking.
Operate efficiently and calmly during peak service times and high stress situations.
Seek assistance from leadership when needed to ensure guest satisfaction.
Properly open and close beer taps.
Polish glassware and record any breakage.
Maintain bathroom spaces during shift.
Remove trash.
Restock service stations and service bar areas.
Make coffee, tea, and espressos.
Prepare and present final bill to guest for payment, process payment using the POS system.
Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
Check out with manager once shift is complete.
Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
Professionally handle guest complaints, solve problems, apologize/emphasize, and follow up.
Communicate elevated complaints that could not be resolved to Food & Beverage management.
Assist team members as needed to promote a positive teamwork environment.
Practice conscious knowledge of food allergies and safety, and communicate allergy concerns to guests.
Escalate associate concerns to Restaurant Manager.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Attend meetings and training sessions as required.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued.

Benefits

Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 10+ weeks fully paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources