Bartender, Restaurant R'evolution

Sonesta International Hotels Corporation•New Orleans, LA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency, and service. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Follow service guidelines according to the Brand standards in the Service Manual Responsible for the creation of specialty beverage items and craft cocktails Presents menu, answers questions, and makes suggestions regarding food and service. Makes recommendations of food and beverage items according to guest preferences. Writes order on check or memorizes it and enters into MICROS POS system. Relays order to kitchen and serves courses from kitchen and service bars. Observes diners to respond to any additional requests and to determine when meal has been completed. Follows proper check out procedures and proper cash handling procedures as outlines in the training material Must keep service area and tools clean and organized. Responsible for returning all items to their zoned location Attends all ongoing training sessions. Must follow all prescribed systems of organization and cleanliness Must complete all before, during and after shift paperwork Responsible for following all opening and closing checklists and sidework Must follow all daily and weekly cleaning schedules Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way" Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Ability to make sound decisions
Ability to work independently and handle stressful situations dealing with employees in a production environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must be able to work independently and/or with a group to accomplish the goal/s at hand.
A positive attitude is strongly desired
Valid Louisiana Responsible Vendor Server's Permit required
Valid ServSafe Food Handler Certificate required
Three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Follow service guidelines according to the Brand standards in the Service Manual
Responsible for the creation of specialty beverage items and craft cocktails
Presents menu, answers questions, and makes suggestions regarding food and service.
Makes recommendations of food and beverage items according to guest preferences.
Writes order on check or memorizes it and enters into MICROS POS system.
Relays order to kitchen and serves courses from kitchen and service bars.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Follows proper check out procedures and proper cash handling procedures as outlines in the training material
Must keep service area and tools clean and organized.
Responsible for returning all items to their zoned location
Attends all ongoing training sessions.
Must follow all prescribed systems of organization and cleanliness
Must complete all before, during and after shift paperwork
Responsible for following all opening and closing checklists and sidework
Must follow all daily and weekly cleaning schedules
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone