Bartender - On Call

Four Seasons • San Francisco, CA

3d • $38

About The Position

Operating from the amenities floor/Club Level, the Bartender will serve owners and their guests needs by providing exceptional knowledge of wine, spirits, and mixed drinks as well as information regarding preparation methods. In addition, the Bartender is to service as a server as this person will be largely alone while serving the Bar/Lounge, Game Room, Private Dining Room, and Veranda. The Bartender responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Requirements

• Troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Strong customer satisfaction/people skills
• Ability to multi-task in demanding environment
• Fluent in English, reading and writing
• High-School education or equivalent experience
• Ability to utilize computer equipment and use email; experience with Outlook, HotSOS, Keytrack, etc. is preferred.
• Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, and evenings.
• Must already be legally permitted to work in the United States.

Nice To Haves

• experience with Outlook, HotSOS, Keytrack, etc. is preferred.

Responsibilities

• Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
• Confirm orders including any special needs or requests using the point-of-sales system; check completed orders with the original order.
• Serve and take orders from those seated at the bar area offering interesting and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beers, ports, armagnacs, eau de vies, cognacs, and specialty drinks.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to their concerns and requests.
• Properly and accurately close guest checks; process credit card payments; properly settle voided checks.
• Provide serving utensils for those who bring outside food into the Club Level as outside food is permitted and encouraged.
• Provide service for those in all areas of the Club Level (i.e. Bar/Lounge, Game Room, Private Dining Room and Veranda).
• Clear table/bar top of used dishes, glasses, and cutlery, clean within a dish/glass washer and restock.
• Assist with bar inventory.
• Cut fruit and prepare beverage garnishments.
• Perform other tasks or projects as assigned by the Assistant Director or Director of Residences.
• Establishing a rapport with owners, guests, and colleagues.
• Work harmoniously and professionally with co-workers and supervisors.
• Any interactions with third parties must always be professional and in a way of the highest ethical and moral code.
• Comply with Four Seasons’ Work Rules and Standards of Conduct as set forth in the Four Seasons' Employee Handbook.
• Apply an ethical and moral approach to influence the outcome of situations.
• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Ability to work with minimal supervision.

Benefits

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence
• Complimentary accommodation at other Four Seasons Hotels and Resorts

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees