BARTNDER

Lodging Dynamics • Clearwater, FL

6d • Onsite

About The Position

Take orders, prepare, and serve alcoholic, non-alcoholic beverages, and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment.

Requirements

• Minimum of 21 years of age to serve alcoholic beverages.
• 1 year(s) experience as a Bartender or Bar Back.
• Food handling certificate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Compute basic arithmetic.
• Willing to perform job functions with attention to detail, speed, and accuracy.
• Ability to prioritize and organize tasks.
• Ability to think clearly, can remain calm, and solve problems using good judgment.
• Ability to follow specific directions thoroughly.
• Desire to understand guests' service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of various drink recipes and beverage service standards.

Nice To Haves

• High school graduate or equivalent vocational training certificate.
• Fluency in a second language, preferably Spanish.
• Certification of previous training in liquor, wine, and food service.
• Certification in an alcohol awareness program.
• Certification in CPR.
• Ability to input and access information in the property management system/computers/point of sales system.
• Previous guest relations training.
• Ability to suggestively sell

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware, ingredients, preparation method, and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure at all times.
• Complete opening side duties: Check quality and amount of all bar stock and supplies by using checklist; complete opening inventory sheet; requisition all necessary supplies; transport supplies from storeroom to bar; stock ice in Bar; set up bottles in the display cabinet and speed rail; prepare garnishes; stock glassware and paper supplies; set up ashtrays with matches; prepare mixes; check condition and cleanliness of blender, shaker, and other tools; check temperature of refrigeration units and glass wash machine; change date on credit card imprinter at opening shift.
• Inspect cleanliness and condition of bar, guest, and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into the system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when the system is down and distribute food orders to Kitchen.
• Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them.
• Prepare all drink orders for guests according to outlet recipes.
• Provide club service for designated beverages.
• Serve drinks to guests.
• Retrieve food orders from Kitchen and serve to guests.
• Open and serve wine/champagne bottles.
• Prepare and serve cappuccino and espresso.
• Answer outlet telephone within rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas, and outlet itself.
• Remove soiled wares from bar top and tables to dishwashing area.
• Present guest checks and process payments. Adhere to all cash handling and credit card policies/procedures.
• Extend courteous salutations when guests leave outlet and invite them to return.
• Close all guest checks in the POS system immediately upon payment.
• Clean and reset bar top and tables immediately after guests depart.
• Clean glassware in glass machine/three compartment sink.
• Direct and assist Bar Backs and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.
• Clearly communicate last call at designated closing time to guests, Bar Backs and Cocktail Servers.
• Tip out Cocktail Servers at the end of their shift; collect and report your tips at the end of assigned shift.
• Legibly complete bottle transfer slips and distribute accurately.
• Legibly document designated items on the spill sheet.
• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete closing side duties: Properly store all reusable goods; empty and drain ice bin; scrub sink; remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables; remove liquor and bottles from the speed rail and liquor cabinet; secure all liquors, beers, wines, coolers, cabinets, and storage areas; wipe down all bottles and surfaces; clean all bar equipment and tools; remove trash; sweep and mop floor behind Bar; count all empty bottles by type and legible document such on the requisition form; attach transfer slips/spill report and place in Manager's office.
• Legibly document pertinent information in outlet log book.
• Complete all closing reports in the POS system.
• Count bank at end of shift; complete cashier reports and drop receipts; secure bank.
• Assist with weekly/monthly inventories.
• Follow maintenance program and cleaning schedule.
• Update P.O.S. system menus.
• Update Bar menus and wine lists.
• Legibly document maintenance needs on work orders and submit to the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED