Bartender | City Cruises (The Spirit of Norfolk)

Hornblower•Norfolk, VA

4d•Onsite

About The Position

The Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. This role involves providing exceptional hospitality, accurately following beverage recipes, and managing bar operations efficiently.

Requirements

High School Diploma (or GED or High School Equivalence Certificate) required.
At least one (1) year of previous bartending experience required.
Must have comprehensive knowledge of beverage recipes.
Strong customer service, organization, and interpersonal skills.
Ability to maintain a high level of organization and be detailed oriented.
Ability to meet deadlines.
Ability to handle multiple tasks/projects at one time.
Ability to establish and maintain effective working relationships.
Ability to listen effectively, assess situations, determine relevant issues, and suggest solutions.
Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
Ability to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Must be available for work nights, weekends, and on all major holidays.
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
Ability to stand and walk for extended periods, frequently throughout a shift.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Successfully complete vessel-specific safety and emergency training.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Responsibilities

Provide exceptional hospitality to guests and coworkers.
Accurately follow recipes for all beverages and possess thorough knowledge of all beverage offerings and prices.
Provide prompt and consistent bar service to guests and servers throughout the cruise.
Set up and break down bar, stocking and restocking according to par specifications.
Clean bar thoroughly in accordance with standard operating procedures.
Maintain the cleanliness and safety of the bar and all common areas and service stations.
Clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas.
Accurately charge guests for onboard purchases, enter orders into the point-of-sale system, collect payment, and return change.
Provide information to guests regarding beverage and food menu descriptions, entertainment options, cruise routes, and points of interest.
Perform additional job duties as assigned.