Bartender / Server | Sleeping Lady Resort

Columbia Hospitality•Leavenworth, WA

9h•$17 - $17•Onsite

About The Position

The Bartender / Server role at Sleeping Lady Resort is a dynamic position that involves a variety of tasks within the food and beverage department. The primary focus is on providing exceptional guest experiences through bartending, serving, and event support. This role requires adaptability, strong customer service skills, and the ability to work effectively in a fast-paced environment. The company, Columbia Hospitality, emphasizes a people-first culture, valuing inclusivity, respect, and creating exceptional experiences for both guests and employees.

Requirements

Prior bartending and serving experience required.
The ability to read, write and speak English.
Necessary State Food Handler’s License(s) and Liquor Serving Permit(s).
Ability to lift at least 50 pounds.
Ability to work in a fast paced, multi-tasking environment.
Willingness to work long hours, irregular shifts, and on weekends and holidays.
The ability to provide an excellent level of customer service, even in stressful situations.
Previous experience as server in a similar restaurant environment.
Ability to perform essential functions on the computerized Point of Sale system.
Working knowledge of dining and beverage service procedures.
Working knowledge of applicable liquor laws and regulations.
Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas.
Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs.
Bending and Squatting: Reaching down to set or clear tables, retrieve items from lower shelves, or assist guests.
Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds.
Desire to work in a fast-paced role.
Must be comfortable working across a large resort property involving a significant amount of walking and transporting supplies.
Must be able to work indoors and outdoors in challenging weather conditions.

Nice To Haves

Large scale event experience preferred.

Responsibilities

Work assignments will vary between event bartending, serving, and set-up.
May occasionally be assigned to work in our restaurant or stand-alone bar.
Ensures safe work environment, reporting unsafe conditions and equipment.
Performs other duties as assigned.
Takes orders and serves food and beverage items to guests in accordance with established standards.
Enters orders into computerized Point of Sale system and communicates any special requests to the culinary team.
Coordinates the timing of each course to correspond with the dining pace of the guests.
Ensures attractive, consistent presentation of food and beverages. Ensures that all food and beverage items are served at the correct temperature.
Maintains current knowledge of food and beverage offerings, including menu changes and sold-out items.
Processes guest payments, using proper accounting and cash handling procedures.
Assures that we exceed guest expectations by being responsive, engaged, and following through on all requests.
Ensures a safe work environment, reporting unsafe conditions and equipment that needs repair immediately and that the work area is clean and orderly.
Keeps work area, including guest dining area, clean and organized.
Follows all appropriate policies and procedures.
Advises guests, clients and team members on matters relating to food and beverage offerings.
Assists in all areas of service and production including hosting, bussing, cleaning and dishwashing.
Ensures all inventory needs are communicated to your Food and Beverage Manager before the items have run out.
Prepares and maintains par levels for condiments & beverages needed throughout the day.
Ensures all perishable opened items are dated and labeled.
Ensures that all Par levels are maintained.
As needed, support other F&B departments including Outlets & Banquets.
Assures that we exceed guest expectations by being responsive, engaged and following-through on all requests.
Performs other tasks and responsibilities as directed by management.