Bartender/Front Desk Agent - Salt Ranch Nashville

Remington Hospitality•Nashville, TN

4d•Onsite

About The Position

This role involves a dual responsibility of serving as a bartender and working at the front desk. As a bartender, you will be responsible for maintaining bar supplies, preparing requisitions, knowing all liquor types, drink recipes, prices, glassware, and garnishes. You will also handle accurate cash handling procedures, including using the MICROS system, managing bank procedures, and adhering to tip policies. A key aspect of this role is anticipating guest needs, responding promptly, acknowledging all guests, and maintaining positive guest relations. You will also be responsible for resolving guest complaints to ensure guest satisfaction. Formal training on liquor liability is required within 30 days of employment and every two years thereafter. At the front desk, you will answer phones, check guests in and out, handle service recovery, and assist with guest requests.

Requirements

Effective communication skills, both verbal and written, to communicate with guests and associates
High work ethic and self-initiative
Able to work in high pressure and fast paced situations
May be required to work varying schedules to include nights, weekends, and holidays
Enjoys working as and being part of a team that provides great experiences for our Guests!
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset

Nice To Haves

Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.
Be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed.
Know drink recipes, prices and type of beverages available.
Be familiar with accurate cash handling procedures to include proper discounting, MICROS system (or registers), bank procedures and tip policies.
Responsible for accurately charging the guests for drinks.
Responsible for accurate intake of all the monies.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter.
Work at the front desk answering phones, checking guests in and out, service recovery and assisting with guest requests.