BARTENDER AND CASINO ATTENDANT

MOUNTAIN VIEW CO-OP • Black Eagle, MT

3d • Onsite

About The Position

The Bartender/Casino Attendant (BCA) is typically the first point of contact for Mountain View Co-op (MVC) customers. This role requires maintaining a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness, while embracing and exhibiting MVC’s philosophy and culture of customer service.

Requirements

• Knowledge and understanding of customer service.
• Knowledge and understanding of phone etiquette.
• Knowledge and understanding of organization.
• Knowledge and understanding of basic math.
• Knowledge and understanding of MVC products and purposes.
• Knowledge and understanding of safety rules, procedures, and practices.
• Ability to establish effective working relationships with management, co-workers, and the general public.
• Ability to report to work on-time and as scheduled.
• Ability to communicate effectively with others in both technical and non-technical terms.
• Ability to follow verbal and written instructions.
• Ability to work varied shifts and days as required of the position.
• Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
• Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
• Manual dexterity that permits the employee to operate a POS, organize files, handle products, and serve beverages.
• Ability to lift 30 pounds.
• Ability to walk, stand, and reach for the duration of the shift.
• Ability to occasionally stoop, kneel, and climb.

Nice To Haves

• High School diploma or GED
• Prior customer service experience

Responsibilities

• Establish and maintain a positive customer service experience.
• Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
• Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
• Handle any customer complaints in a prompt and professional manner.
• Provide feedback to Managers.
• Stock the bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, and straws.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Take beverage orders from serving staff or directly from patrons.
• Serve alcohol to customers.
• Collect money for all drinks served.
• Maintain confidentiality of customer transactions.
• Follow all gaming regulations.
• Listen for jackpot alarm bells and issue payoffs to winners.
• Obtain customer signatures on receipts when winnings exceed the amount held in a slot machine.
• Maintain a clean bar and casino.
• Be aware of all promotions and specials and explain them to customers.
• Count funds and reconcile daily summaries of transactions to balance books.
• Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
• Cash checks and process credit card advances for patrons.
• Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
• Follow MVC’s credit policy.
• Provide any customer service function necessary in the location.
• Assist in any facility and equipment maintenance when applicable.
• Practice and encourage workplace safety.
• Other duties as assigned.

Benefits

• Affirmative action and equal opportunity employer.
• Consideration for employment without regard to any protected category including; race, color, religion, creed, sex, gender identification, sexual orientation, disability, age, national origin, veteran status, or genetic information.
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED