Barista; Penn Dining Services

University of Pennsylvania•Philadelphia, PA

22h•Onsite

About The Position

Baristas must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food. Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves, re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food and supplies before, during and after service periods. Will also assist in various additional ways with the clean-up, sanitation, breakdown and set-up of other areas as directed by supervisors and management. Ongoing training is mandatory and must be attended when offered. Will be required to pass a minimum of seven days of training by the concept trainer.

Requirements

High School Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience.
Recent experience in food service preferred.
Demonstrated customer service skills.
Ability to communicate and implement management direction.
Ability to lift 10 - 25lbs.
Willingness to work flexible hours, 7 day per week operation.
Ability to follow and memorize multiple recipes.
Ability to use coffee and other machines, cash register and to make all transaction on the register, credit card machines and gift card machines.
Capacity to follow all cash handling policies and procedures once trained.
The Barista role is considered University "essential" personnel and is expected to work when normal campus operations are suspended (eg. inclement weather) or if there is an emergency impacting on-campus residents.
Position is for 9 months per year.

Responsibilities

Represent the operation in a friendly, professional, courteous, and efficient manner.
Set a positive tone for all customer interactions.
Follow all customer service, cash handling, safety, sanitation, and quality assurance policies and procedures.
Communicate with customers about the foods being served, including names, main ingredients, and basic preparation techniques.
Maintain knowledge of unit information and policies.
Enforce meal contract and entrance policies fairly and without prejudice.
Promptly mitigate customer questions, problems, or potential conflicts due to misunderstandings under the guidance of unit leaders and management.
Prepare ingredients and food items in a safe and sanitary manner.
Display, decorate, garnish, serve, re-stock, and store ingredients and food items in a safe and sanitary manner.
Clean and sanitize all work, preparation, and customer service areas.
Clean and sanitize work tools and utensils using proper safety equipment, chemicals, sanitation procedures, and HACCP guidelines.
Control proper portion sizes for all foods served using proper utensils and serving and slicing techniques.
Communicate effectively with kitchen staff, management, and other employees regarding customer flow, food supplies, and service needs.
Store, label, date, and promptly return all food and supplies before, during, and after service periods.
Assist with the clean-up, sanitation, breakdown, and set-up of other areas as directed by supervisors and management.
Attend all mandatory training opportunities.
Successfully complete a minimum of seven days of training with the concept trainer.