YVR Airport Barista – Perfect for Night Owls! Work from 5 PM–1 AM

Paradies Lagardère•Richmond, BC

3d•Onsite

About The Position

This position at YVR Airport requires embodying a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. The role embraces a family culture, following core values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. The Barista must recognize and satisfy all restaurant guests and be accountable to the Company and Restaurant Managers. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

Requirements

Must have a passion for the guest!
Must say “Yes”, “Please”, and “Thank You”!
Must smile often!
Exceed First Class Service standards and behavior with guests, business partners, and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
High School diploma or GED is required.
Customer service focused and solution oriented.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Knowledge of math to figure cost, make change, and cash handling procedures.
Effective communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading, writing and mathematics, in English.
Ability to lift a minimum of 25 lbs.
Perform essential job functions such as standing, bending, reaching, climbing on a ladder and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.
Willingness to acquire a Canadian Criminal Record Check.

Nice To Haves

Food and Beverage experience is preferred but not required.
SERV Safe Certification or equivalent, preferred.

Responsibilities

Warmly greet, acknowledge, and take guests drink and food order within 30 seconds of them entering the concept.
Operate coffee making equipment, including dismantling and cleaning machinery as needed.
Prepare and present beverages according to established recipe and presentation standards.
Accurately total, process, and collect payments from guests using the point-of-sale system.
Handle money, process credit and debit cards, and make change while complying with company's Cash Handling and Loss Prevention Standard Operating Procedures.
Be knowledgeable and enthusiastic about the restaurant's menu and products.
Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary, immediately.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with new team member training by positively reinforcing successful performance and helping as needed.
Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
Maintain a clean organized work environment that is free of safety hazards, including trash, sweeping, mopping, and dishes.
Receive positive Secret Shopper scores.
Ask correct SMG related questions for positive comments.
Be compliant with all local, state, federal laws and regulation including those relating to food safety.
Other duties as assigned.