BARISTA - Gimme! Coffee, Community Corners

Gimme Coffee, Inc.•Ithaca, NY

1d•$17 - $17•Onsite

About The Position

Gimme! Coffee is seeking a Barista for their Community Corners location. This role involves creating an outstanding customer experience, preparing high-quality beverages, carrying out store operations, and maintaining a clean and pleasant store environment. The Barista will work individually and as part of a team, constantly seeking to further their coffee knowledge and improve their skills. The schedule is a Team 2 schedule (Thursday - Saturday, with alternating Wednesdays) and the hours are 7:00 AM - 3:30 PM. This is a fast-paced cafe environment with high volumes of students, Cornell staff, and local residents. The company is a specialty coffee roaster/retailer founded in 2000, with locations in Trumansburg and Ithaca, NY, committed to sustainable practices throughout the supply chain.

Requirements

Available for 32+ hours per week, including weekends.
Can make a 1-year commitment.
Ready to take on challenges with a positive attitude.
Takes pleasure in making someone's day.
Empathy for others and love working on a team to achieve goals.
Responsible and knows how to have fun and get work done at the same time.
Interested in developing a new skill set.
Would like to learn how to make craft espresso beverages.
Communicative team-player
Greet fellow humans warmly
Enjoy hustling and multi-tasking
Loves coffee and wants to know more about it
Strong interpersonal and customer service skills: active listening, social perceptiveness, and service orientation (actively looking for ways to help people).
Strong speaking skills; ability to speak clearly and communicate information effectively.
Ability to understand and carry out oral and written instructions and request clarification.
Ability to work without direction and solve problems appropriately and independently.
Ability to work individually and as part of a team.
Ability to multi-task, prioritize, adapt, and and work efficiently in a fast-paced environment.
Ability to add, subtract , and count money accurately.
Appreciation for coffee and ability to accurately distinguish different coffee tastes and aromas.
Ability to hear and see close detail in order to monitor beverage quality.
Physical activities: climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, dexterity, talking, hearing, and repetitive motion.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, operate machinery, and to make general observations of facilities or structures.
The worker is frequently required to taste and smell coffee for evaluation purposes.
The worker is subject to occasional outside environmental conditions, noise, hazards (such as proximity to moving mechanical parts, electrical current, working in high places, and exposure to high heat), and is required to function in narrow aisles or passageways.

Nice To Haves

Previous coffee or customer service experience preferred
Specialty coffee experience preferred
(NYC only) Food Handler’s Certificate or ability to secure it within first 60 days of employment

Responsibilities

Provides excellent customer service; anticipates and responds to customer needs; proactively resolves customer concerns.
Smiles at and makes appropriate eye contact with customers.
Maintains a welcoming and pleasant cafe atmosphere.
Expedites customer orders and line movement; takes orders and marks cups accurately; sets up drinks appropriately.
Shows interest in coffee: asks questions, seeks further knowledge, and shares coffee knowledge with customers appropriately and articulately.
Demonstrates knowledge of merchandise and pastries.
Prepares and serves all beverages and supply recipes to standard, including espresso, bulk brew, manual brew, specialty drinks, and tea.
Prepares consistent and delicious espresso and communicates parameters to co-workers and QC team.
Serves milk at proper temperature and texture; pours latte art to standard.
Practices efficient workflow; keeps up bar and service speed.
Maintains a clean working environment.
Remains calm and productive under pressure.
Attends labs and cuppings with enthusiasm; participates, accomplishes learning objectives, and applies knowledge on bar.
Stays familiar with coffee tasting notes; tastes coffee frequently and maintains knowledge.
Works in a sanitary manner; practices personal cleanliness, proper handwashing and hand care, correct food handling, adherence to work attire policies, avoiding unsanitary habits and actions, and notifying supervisors of health issues and illness.
Correctly and accurately handles cash, records paid-outs, and completes opening and closing cash drawer tasks.
Carries out maintenance and cleaning procedures according to standards; seeks to organize, neaten, and beautify at all times. Shows initiative in seeking out and completing side-work tasks.
Adheres to FIFO and follows company standards for stocking, rotating, storing, and merchandising products. Helps maintain a clean and organized back-stock/store-room.
Prepares for shift change-over to ensure smooth and efficient transition; sets up next shift for success; completes shift checklists.
Contributes to store sales goals.
Communicates scheduling requests to SM in a timely fashion and follows request protocol.
Actively communicates in the daily shift planner and reads all store memos in a timely fashion.
Upholds the values and mission of Gimme! Coffee.
Follows all policies and procedures set by Gimme! Coffee.
Performs other duties as requested by supervisor.