Starbucks Barista

IHG•Chicago, IL

6d•$24 - $26•Onsite

About The Position

The Barista position is responsible for developing enthusiastically satisfied customers by providing legendary service. This involves connecting with customers, responding to their needs, and suggesting products to meet or exceed sales goals. The role also requires maintaining a clean and appealing customer service area and equipment, adhering to recipe and presentation standards for beverages and food, and following all health, safety, and sanitation guidelines. Baristas are expected to perform cleaning tasks, communicate effectively with management and customers, and maintain standards for merchandising, stocking, and storing products. They are also responsible for equipment maintenance, cash handling, and inventory management. The position requires learning all aspects of the barista role and creating the Starbucks Experience, including completing initial store training and passing Barista Certification.

Requirements

Ability to perform job functions with attention to detail, speed and accuracy.
Ability to comprehend instructions prioritizes, organize, and work as delegated and complete job functions.
Ability to be a clear thinker remains calm and resolves problems using sound judgment.
Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
Ability to work in conditions pertinent to the job.
Ability to work with all products and equipment prescribed.
Ability to plan and aid in the execution of promotions.
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guests, co –workers and Management, to their understanding.
Ability to compute basic mathematical calculations.
Ability to provide legible written communication.
Possess a friendly, upbeat & outgoing personality.

Nice To Haves

Previous job related experience.
Ability to communicate in a second language.
Food Hygiene certificate.
First aid awareness.
Certificates from previous employers/ college.

Responsibilities

Develops enthusiastically satisfied customers all the time
Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer.
Responds to customer needs and says thank you to every customer.
Maintains a calm and professional demeanor at all times; including those of high volume or unusual events to keep store operation to standard
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.
Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.
Maintains customer service area and equipment in a clean and appealing manner.
Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Follows store policies and procedures for operational flow at each station.
Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards, working as a store team player.
Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.
Communicates necessary information clearly to manager.
Follows standards for merchandizing, stocking, rotating and storing all products.
Performs equipment maintenance in accordance with Starbucks maintenance standards.
Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement.
Follows inventory stocking and recording guidelines.
Takes Responsibility To Learn all aspects of barista position.
Learns and demonstrates creating the Starbucks Experience.
Completes Initial Store Training and passes Barista Certification.