Starbucks Barista

The Kroger Co.•Topeka, KS

About The Position

The Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, supports the community, and provides appropriate products at the right time with fair and accurate pricing. The Barista demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; uses coffee shop and kitchen equipment safely; and handles transactions using company best practices. It also maintains product quality, freshness, stock, labeling, and inventory, while supporting teamwork, food safety, and a welcoming customer experience. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, use proper equipment, and tender transactions using company best practices.
Offer samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, as closely as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures and food safety regulations, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions of the position with or without reasonable accommodation.