Barista - Bango Java - BNA Airport

Paradies Lagardère•Nashville, TN

4h•Onsite

About The Position

The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and espresso drinks for the Bongo Java brand. Barista pay is $17 an hour plus tips.

Requirements

High School diploma or GED is required.
Customer service focused and solution oriented.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Knowledge of math to figure cost, make change, and cash handling procedures.
Effective communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading, writing and mathematics, in English.
Ability to lift a minimum of 25 lbs.
Perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.

Nice To Haves

Food and Beverage experience is preferred but not required.

Responsibilities

Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.
Exceed First Class Service standards and behavior with guests, business partners, and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
Warmly greet, acknowledge, and take guests drink and food orders.
Operate coffee making equipment, including dismantling and cleaning machinery as needed.
Prepare and present beverages according to established recipe and presentation standards.
Accurately total, process, and collect payments from guests using the point-of-sale system.
Handle money, process credit and debit cards, and make change while complying with company's Cash Handling and Loss Prevention Standard Operating Procedures.
Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager if necessary, immediately.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with new team member training by positively reinforcing successful performance and helping as needed.
Maintain a clean organized work environment that is free of safety hazards, including trash, sweeping, mopping, and dishes.
Receive positive Secret Shopper scores.
Ask correct SMG related questions for positive comments.
Be compliant with all local, state, federal laws and regulations, including those relating to food safety.
Perform other duties as assigned.