BARISTA

Lais Hotel Properties L•Niagara-on-the-Lake, ON

11d•CA$0 - CA$18•Onsite

About The Position

The Barista / Café Attendant is responsible for delivering exceptional guest service through the preparation and service of specialty coffee beverages, teas, light meals, pastries, and retail products within the boutique hotel's lobby café. As one of the first points of contact for hotel guests and visitors, this role plays a vital part in creating a welcoming, memorable experience that reflects the VH standards of hospitality and service excellence.

Requirements

Previous experience as a Barista, Café Attendant, Server, or Food & Beverage team member preferred
Excellent guest service and communication skills
Ability to multitask and remain composed in a fast-paced environment
Basic payment possessing and POS experience
Smart Serve Certification

Nice To Haves

Passion for coffee and hospitality
Strong attention to detail
Professional appearance and demeanor
Guest-focused mindset
Team collaboration
Reliability and accountability
Organization and time management

Responsibilities

Prepare and serve a variety of specialty coffee and espresso-based beverages, including lattes, cappuccinos, macchiatos, and seasonal features
Operate and maintain coffee machine, and other café equipment
Ensure beverage consistency, presentation, and quality according to established recipes and standards
Monitor coffee bean, tea, and beverage inventory levels and communicate replenishment needs
Welcome guests warmly and provide attentive, personalized service
Take food and beverage orders accurately and efficiently
Make recommendations based on guest preferences and dietary needs
Address guest concerns courteously and professionally, escalating issues when necessary
Promote hotel amenities, special events, and café offerings
Serve light food items, pastries, desserts, and grab-and-go products
Ensure food quality, freshness, and presentation meet hotel standards
Follow all food safety and sanitation requirements
Process transactions accurately using the point-of-sale system
Handle credit, debit card, and hotel room charge transactions
Complete shift reporting requirements
Maintain a clean, organized, and inviting café environment
Clean service areas, seating areas, equipment, and workstations throughout the day
Ensure displays, merchandise, and pastry cases are attractive and fully stocked
Follow all health, safety, and sanitation regulations
Restock food, beverage, retail, and operational supplies
Assist with proper storage of products
Support monthly inventory counts and waste reduction initiatives
Monitor product expiration dates and adhere to stock rotation procedures
Work collaboratively with Front Office, Housekeeping, Culinary, and other hotel departments
Support other Food & Beverage operations as required
Demonstrate flexibility by assisting in other outlets during periods of high business volume