barista, Reserve Cafe - Chicago Roastery

Starbucks Coffee Company•Chicago, IL

52d•$19 - $22•Onsite

About The Position

This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. Our Reserve Cafe food and culinary zone is an Italian-inspired bakery and kitchen that brings to life high quality culinary offerings within our Starbucks Reserve® experience. Our Reserve Cafe partners strive to exceed the expectations of our customers by showcasing the art of culinary innovation. Partners act as ambassadors for our food platform, preparing our freshly baked pastries and food offerings using premium ingredients. Reserve Cafe partners will use their knowledge and expertise of our exclusive products to inspire and delight customers by showcasing our sweet and savory food and beverage pairings. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners.

Requirements

Experience in the service, culinary, restaurant or entertainment industry (i.e. restaurant, bar, theater, kitchen, specialty retail, or hospitality)
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
Reading, writing, and oral proficiency in the English language
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to carry 35lb on a consistent basis
Ability to memorize complex menus, ingredients, beverage & food builds
Health code certification per jurisdictional requirements

Nice To Haves

1-2 years of specialty retail sales experience beneficial
Facilitation and presentation skills beneficial
Ability to carry and balance a tray beneficial
Baking or Culinary Certification/Degree beneficial
Pizza making experience, additional baking experience beneficial
Basic culinary knife skills beneficial
Ability to understand and carry out oral and written instructions and request clarification when needed
High attention to detail with the ability to multitask and prioritize effectively
Ability to work as part of a large and matrixed team
Additional languages beneficial
Ability to learn quickly
Strong interpersonal skills
Ability to build relationships quickly
Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift

Responsibilities

Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day.
Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products.
Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events.
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follow health, safety, and sanitation guidelines and standards.
Contribute to a positive team environment.
Maintain regular and consistent attendance and punctuality.
Anticipate customer and store needs by constantly evaluating the environment and observing customer cues.
Deliver exceptional customer service to all customers.
Support the store events model and its execution.
Take responsibility for the full-service model in applicable locations.
Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items.
Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations.
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintain a clean and organized workspace so that partners can locate resources and products as needed.
Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer.
Support inventory management, receiving, and storage of deliveries.
Utilize production planning tools to ensure item availability.
Prepare, finish, and assemble beverage and food items using the necessary equipment.
Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales.
Proof various doughs and laminates.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period
sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location)
additional pay if working on one of eight observed holidays
401(k)-retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement