Barista (On-Call)
About The Position
The Four Seasons Hotel Minneapolis seeks a Barista to join their talented team. This role is responsible for serving guest needs by providing exceptional knowledge of coffee, tea, and food items, as well as information regarding preparation methods. The Barista will provide counter service, take verbal requests for food, accommodate special needs, and use the hotel's point-of-sales system. They will also describe menu items, accommodate guest orders, anticipate needs, ascertain satisfaction, offer suggestions, and respond to guest concerns. The role involves accurately closing guest checks, processing payments, and settling voided checks or complimentary items. Additionally, the Barista will be responsible for breaking down, cleaning, and setting up the Stir area and adjacent areas, including front of house, back of house, and seating areas. They must comply with Four Seasons' Work Rules and Standards of Conduct, work harmoniously with co-workers, and assist with daily inventory and stocking of supplies.
Requirements
- A minimum of 2 years of hospitality or related work experience is preferred.
- High school education or equivalent experience.
- Requires reading, writing and oral proficiency in the English language.
- Ability to make coffee and tea drinks at the guest requests and Four Seasons standards specifications.
- Ability to accurately process cash and credit card transactions.
- Valid work authorization for the U.S.
Responsibilities
- Providing counter service to guests through taking verbal requests for food and accommodating the expediting of such requests, including any special needs or requests through using the hotel’s point-of-sales system.
- Check completed orders with the guest’s original order; provide items to the guest at the counter or table in a timely manner.
- Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
- Accommodate guest orders, anticipate guest needs, ascertain satisfaction, and offer suggestions.
- Respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
- Breakdown, clean and set-up of Stir and its adjacent areas, including front of house, back of house and seating areas.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Assist with daily inventory and ordering and stock food and beverage and paper supplies.
Benefits
- Wage: $16.37 per hour + tips
- Comprehensive health and vision insurance (Available to Full-Time employees only)
- Discovery nights at Four Seasons Properties around the globe
- Holiday and vacation pay (Available to Full-Time employees only)
- Daily meals inspired by award-winning chefs
- Uniforms and uniform care
- Sick pay
- Disability coverage and life insurance (Available to Full-Time employees only)
- Parking discounts
- Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay (Available to Full-Time employees only)
- Fur baby insurance
- 401(k) retirement plan
- Discounted accommodations at Four Seasons properties worldwide
- Dental coverage available at a discounted rate (Available to Full-Time employees only)
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
