Barista

Jawbone Group•White Sulphur Springs, MT

21d

About The Position

We are seeking a skilled and enthusiastic Barista to join our team. As a Barista, you will be the face of our cafe, responsible for providing exceptional customer service and crafting high-quality beverages and food items. You will ensure a welcoming atmosphere, efficient operations, and adherence to all safety and sanitation standards. This role requires excellent communication, multitasking abilities, and a passion for coffee and customer satisfaction.

Requirements

Customer service skills
Order taking efficiency
Beverage and food preparation skills
Ability to operate espresso machines, grinders, brewers, and other cafe equipment
Milk steaming and texturing techniques
Latte art skills (when appropriate)
Food preparation skills (if applicable)
POS system operation
Cash handling accuracy
Knowledge of payment processing (cash, credit, digital)
Adherence to store procedures for tips, refunds, receipts, and transactions
Workstation cleanliness and organization
Adherence to health and safety standards
Dishwashing, sanitizing, and restocking abilities
Knowledge of food safety, sanitation, and health regulations
Equipment cleaning and maintenance
Inventory restocking
Inventory rotation (FIFO)
Inventory monitoring and reporting
Clear and professional communication with team members and supervisors
Ability to assist with opening and closing procedures
Teamwork and collaboration skills

Nice To Haves

Troubleshooting minor equipment issues

Responsibilities

Greet every customer with genuine warmth, making each guest feel valued and appreciated.
Take orders efficiently, offering menu recommendations, and answering detailed questions about beverages and food items.
Resolve customer concerns and complaints with professionalism, patience, and focus on guest satisfaction.
Engage customers in a friendly manner to foster loyalty and encourage repeat business through memorable service.
Prepare espresso, coffee, chai, and specialty beverages to precise standards, ensuring consistency in taste and quality.
Operate espresso machines, grinders, brewers, and other cafe equipment, troubleshooting minor issues as needed.
Follow correct techniques for milk steaming, texturing, flavoring, and artistic drink presentation, including latte art when appropriate.
Prepare food items (if applicable) such as pastries, sandwiches, or baked goods, ensuring proper portioning, presentation, and adherence to safety guidelines.
Accurately process customer orders using the POS system, ensuring correct pricing, item entry, and prompt service.
Manage cash, credit, and digital payments securely, following all cash handling protocols and balancing the register at shift end.
Adhere to store procedures for processing tips, handling refunds, issuing receipts, and documenting all transactions as required.
Maintain a clean, organized, and sanitary workstation at all times, meeting or exceeding health and safety standards.
Wash dishes, wipe counters, sanitize surfaces, and restock supplies throughout each shift to ensure operational readiness.
Strictly follow all food safety, sanitation, and health regulations to protect guests and staff.
Regularly clean and maintain equipment, grinders, and espresso machines throughout the day, performing routine upkeep and reporting maintenance needs to the manager.
Proactively restock cups, lids, syrups, coffee beans, dairy products, and retail merchandise to ensure availability during peak times.
Rotate inventory using the First-In, First-Out (FIFO) method to ensure freshness and minimize waste.
Monitor inventory levels and promptly alert the manager when stock items are low or when replenishment is needed.
Communicate clearly and professionally with coworkers and supervisors, especially during high-volume periods, to coordinate workflow and maintain efficiency.
Assist with comprehensive opening and closing procedures, following checklists to ensure the cafe is fully prepared for service or properly secured at the end of the day.
Offer proactive support to fellow team members and contribute to a positive, collaborative, and efficient workflow.