Barista - Worldbean

OTG•Newark, NJ

25d•Onsite

About The Position

The OTG Barista at EWR will be responsible for crafting high-quality beverages, providing excellent customer service to OTG guests, and maintaining a clean and inviting atmosphere. You will work closely with customers to ensure their satisfaction and contribute to a positive team environment.

Requirements

Hospitable, customer service-oriented
Able to lift 35 lbs. in weight
Familiarity with espresso/coffee machines and kitchen equipment
Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
Must be proficient with computers, processing payment information through the POS system
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Responsibilities

Follow OTG steps of service and standard operating procedures
Prepare coffee and beverages per OTG specifications
Provide hospitality and exceptional experiences to OTG guests
Walk guests through the OTG ordering and payment system, as needed
Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
Follow the OTG cash handling and cash register policies as needed
Maintain cleanliness in service stations
Participate in training sessions and team meetings as required
Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
Restock and maintain food, beverage, and merchandise displays
Assist team members as needed
Inform MOD on guest complaints/feedback/inquiries
Inform leadership team of low inventory and equipment issues
Adhere to safety and food handling procedures
Adherence to local, state, and federal health and sanitation laws
Perform additional tasks requested by the OTG leadership team