Barista- Drift Santa Barbara

TMC Hospitality•Santa Barbara, CA

11h•Onsite

About The Position

The award-winning Drift Hotel in Santa Barbara is home to Dawn Cafe, a vibrant space offering coffee, pastries, and light bites. Baristas will work in beautifully designed, light-filled spaces, showcasing the hotel's cool vibe. The role involves providing elevated casual service, with a focus on handcrafted coffee and tea drinks, breakfast items, and a seamless guest experience. Baristas will also assist hotel guests with inquiries and recommendations.

Requirements

Previous barista experience is required.
Must exhibit good judgment while performing in a high volume environment.
Must be dedicated to providing superior guest experiences.
Must be computer literate in Microsoft Office and general computer usage.
1 year of Barista experience (Required).
Day Shift availability (Required).
Ability to commute to Santa Barbara, CA 93101 (Required).
Ability to relocate to Santa Barbara, CA 93101 before starting work (Required).

Responsibilities

Greet guests warmly and provide the highest levels of customer service.
Maintain knowledge of common coffee drinks and prepare the cafe coffee menu to specification standards.
Take food and beverage orders, prepare orders, and assist guests with retail items.
Complete all transactions in a timely manner with warm hospitality.
Assist hotel guests with requests or inquiries, including check-in, recommendations to city attractions, and points of interest.
Maintain complete knowledge of all hotel features/services, activities, and events.
Provide excellent customer service while maintaining a clean and attractive outlet.
Ensure orders are prepared in a timely manner and are accurate.
Ensure tables and storefront are always clean and presentable.
Maintain knowledge of and comply with all department policies, service procedures, and standards.
Maintain knowledge of correct maintenance and use of equipment and ensure routine maintenance is in place.
Anticipate guest needs, respond promptly, and acknowledge all guests.
Maintain positive guest relations at all times.
Resolve guest complaints and concerns to ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Perform all property opening and closing duties.
Adhere to payment, cash handling, and credit policies/procedures, ensuring correct application of discounts.
Ensure all products are properly secured and systems are in place to prevent theft.
Ensure daily cleanliness of outlets, kitchen, and menus, including all equipment and storage areas.
Remove all expired product from inventory.
Ensure retail is always stocked and presentable.
Attend staff meetings for daily briefings and communicate with the team.
Ensure all equipment is maintained and working, coordinating with maintenance or technicians.