Barista - Hero Coffee (Sessional)

University of British Columbia•Vancouver, BC

2d•CA$23 - CA$25•Onsite

About The Position

Hero Café and Market is a new, hip, hang-out café on campus at UBC, serving hand-crafted espresso beverages, pour-over coffees, fresh, healthy smoothies, unique pastries, and a market space with diverse offerings, snacks, and take-away options. The Barista (Sales Attendant) will be responsible for preparing specialty, hand-crafted beverages while providing exceptional, personalized customer service.

Requirements

Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Completion of Grade 10 and Food Safe Level 1 Certificate.
Must complete and pass specialized Hero café Market training program.
Ability to learn coffee roaster brand, product, and the pour-over coffee style.
1 years relevant experience or the equivalent combination of education and experience.
Experience as a Barista preferred.
Excellent communication skills.
Experience working as a member of a fast-paced team in quick service cafes and/or franchised cafes.
Customer service and cash handling experience required.

Nice To Haves

Experience as a Barista preferred.

Responsibilities

Welcome, connect and engage with every customer, ensuring a high level of customer service and personalized attention.
Explore customer needs and prepare a product that meets their needs as well as Hero Café's high level of quality.
Prepare and serve made-to-order pour-over coffee, espresso-based drinks, Hero's hot chocolate, smoothies, and other specialty beverages.
Prepare, portion, and present food to customers in accordance with Hero Café's standards.
Assess and ensure a high level of quality of the finished product prior to serving the customer.
Confirm correct signage is in place for all menu items being served and sold.
Set up service counter and replenish items, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage, and counter display units.
Working with Hero Café's Point of Sale system, accurately and with minimum error, process guest orders in a computer or POS system and accept payment via cash, meal plan card, vouchers, debit, or credit card; distribute change and receipts as required; and cash out as per UBC Food Services policies.
Maintain a fundamental working knowledge of allergens, ingredients and be able to provide answers to guest inquiries regarding ingredients of menu items served.
Follow Hero standards for stocking, rotating, and storing product.
Recommend food inventory levels and call in approved orders; assist in maintaining inventory.
Bus and clean tables and seating areas, work station, and café equipment.
Perform the duties of other food service workers on a relief basis as operationally required.
Maintain proper standards of sanitation and safety in accordance with FoodSafe, UBC policy, and UBC Food Services safety guidelines.
Carry out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.