Barista - PT

Barnes & Noble•Easton, PA

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them find suitable beverages and café items. The role also supports efficient café operations by maintaining attractive presentation and cleanliness, stocking deliveries, tidying the bakery case and dining area, and providing quick, friendly register service. Baristas are expected to demonstrate reliable attendance, flexibility when able to fill scheduling gaps, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. The role involves mastering café operational skills, including using technology and registers, merchandising, preparing food and drinks, receiving and stocking deliveries, following FIFO and product-dating practices, completing cleaning tasks, and supporting the bookfloor team when needed. Baristas must understand loss-prevention procedures and de-escalation techniques. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. The position offers a career path toward Senior Barista as skills develop. Employees must comply with company policies and procedures. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Work in other stores may be required when able and needed to support the wider Cluster.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs when able, including filling scheduling gaps.
Bring a positive, purposeful, energetic, and reliable approach to assigned work.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and acquire knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop merchandising and visual-merchandising skills to maintain café presentation and retail fixtures.
Perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Work in other stores when able and needed to support the wider Cluster.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation and cleanliness, including the counter, retail fixtures, bakery case, and dining area.
Operate registers quickly, accurately, and professionally.
Help receive, unpack, and stock deliveries efficiently and accurately.
Prepare food and beverages accurately using product knowledge, colleagues’ knowledge, recipe guides, and product specification sheets.
Complete daily and weekly café cleaning tasks during shifts.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of beverage, bakery, savory, gifting, café retail, promotions, and product customization options.
Share product and promotion knowledge with customers and colleagues and support sales objectives.
Use café training tools and follow safety, hygiene, and sanitation procedures.
Comply with company policies and procedures.