Barista - Luckies - Part-Time - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

8d•Onsite

About The Position

The Barista plays an important role in creating a welcoming and memorable experience for every guest by preparing high‑quality coffee, tea, and specialty beverages with consistency and care. Your ability to engage warmly with guests, maintain a clean and organized workspace, and uphold exceptional service standards helps ensure that each visit reflects the hospitality and excellence of the Live! brand. Through attention to detail, product knowledge, and a genuine passion for guest service, you help create a comfortable environment where guests feel valued and enjoy a refreshing, enjoyable break during their visit.

Requirements

Ability to learn quickly.
Understand and carry out oral and written instructions and request clarification when needed.
Work as part of a team.
Build relationships.
Strong interpersonal skills.
Flexible work schedule.
Utilizing conversational skills to engage with and understand our guests.
Discovering and responding to customer needs through clear and pleasant communication.
Prepare food and beverages to standard or customized for recipes.
High school diploma or equivalent GED
One (1) or more year(s) of experience.
Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and products as needed.
Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Maintains regular and punctual attendance.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts