Barista/Pantry - Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

16h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Barista who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Barista will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Barista is to provide guests with quality food and beverages and products, through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will take and deliver accurate food and drink orders. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 16 years old
Requires thorough knowledge of a specialized or technical field
Requires a minimum formal education of a high school diploma and a minimum of one year job-related experience
Must be able to obtain food handler certification
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Must pass a pre-employment background check and drug test
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy

Nice To Haves

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
May compile objective and measurable data and produce reports
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas

Responsibilities

Welcomes customers promptly with a professional and friendly attitude
Determines the needs and educate the customers by presenting and explaining the coffee drink menu; answering questions
Prepares and sells hot and cold beverages including coffee and espresso drinks by following prescribed recipes and preparation techniques
Sells a variety of prepared food items; using proper equipment to heat items when necessary
Stocks and presents food/beverage items to standard
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately. Handles cash and credit card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service