Barista - Coffee PT

HEI Hotels & Resorts•Houston, TX

2d•Onsite

About The Position

Provide superior customer service while maintaining a clean and attractive outlet for guests. This role is part of a hotel that has been a landmark in the Houston hospitality scene for over 40 years and is undergoing a full renovation and luxury rebrand. The hotel values passion, professionalism, and the desire to grow, fostering a tight-knit, family-like community. Associates receive a complimentary meal each shift, free parking, and opportunities for career development within the hotel and the broader HEI portfolio.

Requirements

Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
Ability to operate a keyboard and Point of Sale procedures.
Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to, and understand requests.
Prepare customers’ orders as requested accurately and efficiently.
Ring guest check correctly.
Close the check to the proper method of payment (i.e., cash, credit card or house charge).
Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
Maintain the highest level of standards for all product preparation.
Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
Balance house bank at the end of the shift.
Retrieves and returns bank from vault to workstation and return, to ensure accountability.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.