Barista

Nisqually Red Wind Casino•Olympia, WA

3d•Onsite

About The Position

We are seeking enthusiastic, guest-focused Baristas to join our team. As a Barista, you will create the Nisqually Grounds Experience for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. The ideal candidate will be passionate about guest service, have excellent guest service skills, and be able to thrive in a fast-paced, team-oriented setting. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

Requirements

6 months guest service experience
Ability to effectively communicate.
Basic math skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Passion for providing extraordinary service.
Ability to work effectively within a team.
Excellent written communication skills
Ability to obtain a Food Handlers Permit
Pass NRWC pre-employment testing.
Ability to obtain a Class II gaming license.

Nice To Haves

1 year guest service experience in the Hospitality Industry
3 months experience with a P.O.S. (Point of Sale) System
6-months Barista experience

Responsibilities

Handle guest inquiries, concerns, and complaints with professionalism, resolving issues to the satisfaction of the guest and management.
Accurately handle cash, credit card transactions, and other forms of payment.
Maintain accurate cash register balances and ensure proper accounting of all transactions while always maintaining our core values.
Greet incoming and departing Guests warmly with a genuine smile and eye contact.
Accurately input all orders into the POS System.
Answer guests’ questions about products and services and providing recommendations based on guests needs.
Process guest orders, ensuring accuracy and efficiency.
Collaborate with team members to ensure smooth and efficient operations.
Deliver food orders promptly.
Provide excellent guest service, resolving any customer complaints or concerns in a professional manner.
Prepare and serve a variety of coffees and beverages according to the Nisqually Grounds recipes and standards.
Assist with food preparation, including but not limited to heating and serving pre-made food items.
Ensure strict food storage procedures are followed to prevent spoilage and contamination.
Ensure that all products utilized in the FOH are labeled with appropriate dates and pricing.
Answer incoming calls and provide appropriate service.
Protect establishment and patrons by adhering to all sanitation and safety control policies.
Maintain a clean area.
Stock grab and go display cases utilizing FIFO (First in- First out).
Clean tables after guests have left.
Accurately reconcile cash drawers.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
FREE uniform dry cleaning services
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts